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Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What Are Managed Services, Anyways?

What Are Managed Services, Anyways?

We are classified as a managed service provider, which is only helpful if someone knows what managed services are. That’s why we’re taking a few minutes to review what it is that managed services are, and what a managed service provider does.

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Managed IT Services Brings Immense Value

Managed IT Services Brings Immense Value

How many devices and technology solutions does your organization have to manage on a day-to-day basis? More often than not, small businesses have a limited quantity to work with for IT services, whether it’s a budget that’s too small or a workforce that’s too stretched. The problem is that IT troubles wait for no one, so you have to do everything you can to prevent them--even if it means asking for help from others.

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Our Help Desk Is a Real Benefit

Our Help Desk Is a Real Benefit

Technology support is critical to the success of businesses, but investing in these solutions presents an entirely different problem--whether or not your business can afford an in-house support team. Depending on the budget, businesses often find themselves investing in IT support that’s both counter-productive and costly. We’re here to tell you that remote support and a help desk solution can mitigate costs and help you achieve a higher return on your investment.

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3 Ways Managed IT Can Prevent Technology Troubles

3 Ways Managed IT Can Prevent Technology Troubles

Is technology a major problem for your organization? If so you’re just like many small businesses out there that think they can’t afford proper IT maintenance and management. Thankfully, managed services threatens this misperception by bringing affordable preventative solutions to the table.

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How Managed IT Services Help SMBs Improve Operations

b2ap3_thumbnail_we_are_msp_400.jpgTechnology is an ever-growing part of today’s society, and skilled technicians are always in high demand. Nowadays, technology is so complex that it takes comprehensive and preventative maintenance to ensure that it continues working as intended. Innovators in the IT industry, like ourselves, have adopted a way to handle IT maintenance that helps SMBs like you better leverage your assets.


We’ll help your business differentiate break-fix IT from managed IT, and how the latter has significantly changed the industry.

How Break-Fix IT Works
The unfortunate truth of the business world is that many professionals who aren’t tech-savvy will continue to use their technology, even though it’s showing signs of degradation. This is a dangerous practice. When technology isn’t receiving necessary preventative maintenance, small issues can blossom into major problems that can no longer be ignored. Some business owners feel that putting off maintenance for as long as possible can save them money, but in the end, it winds up being much more expensive and risky.

Let’s use the automobile as an example. It works best when you provide the proper maintenance, like oil changes, tire replacements, and so on. Unfortunately, some people don’t take very good care of their cars, and what happens to them when their vehicles break down? More often than not, they pay a hefty fee for replacement parts and labor. In some cases, they might have to take a loan out to pay for an entirely new vehicle. These are expenses that can be prevented if the car receives the proper care throughout its life cycle.

How Managed IT Services Work
Break-fix IT may be designed to prolong the inevitable, but proactive managed IT services are designed to resolve issues as they become apparent, in an effort to save you money in the long run. Businesses that utilize managed IT services tend to outsource the responsibility of maintaining IT systems to third-party providers. The goal is to avoid major technology problems by resolving minor issues. For example, taking proper care of your server units and workstations can improve their lifespan, which means that you won’t have to replace them as often due to hardware failure.

The Benefits
Business owners have a lot on their plate, and they often don’t have enough time in the day to accomplish all of their goals. One of the biggest advantages of utilizing managed IT solutions is that you get back all of the time that your team would waste on wrestling with your technology solutions. Plus, replacing a critical piece of hardware before its time is up can be crippling to your budget, making it far more cost-effective to prevent problems rather than continuously replace failing technology.

Basically, the big difference between break-fix IT and proactive managed IT is the fact that you’ll be dealing with fewer technical hiccups due to regular maintenance and management. This leads to more uptime and more cost savings, allowing you to focus on what matters most: running your business.

If your team is ready to improve the way you handle technology, or you’re just sick of dealing with faulty equipment, Computerware can help. Our technicians can provide expert advice and care for your technology. To learn more, give us a call at (703) 821-8200.

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Boost Your Budget’s Capital Expenditures By Outsourcing Your IT

b2ap3_thumbnail_some_additional_benefits_of_msp_400.jpgYour business offers a unique set of products or services for your chosen service area. You’re an expert in your field, but there are other parts of running a business that you may not excel at. Part of hiring new employees is shoring up weaknesses in your own business model, but why not achieve the same result by outsourcing these responsibilities to a third party?

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Having a Single Point of Contact for All of Your Technology Needs is Super Convenient

b2ap3_thumbnail_vendors_service_400.jpgA company’s IT infrastructure includes many moving pieces. Managing it all can be a complex venture that alludes the common employee. Yet, resolving IT issues often falls on the lap of your employees, since they’re the ones facing the problems. In situations like this, it would be best if your staff could simply resolve these issues with just one simple phone call.

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Why Every Business Should Consider Outsourcing Their IT

b2ap3_thumbnail_outsourced_it_services_400.jpgThe latest technology solutions can provide incredible assets to your company, but they can be difficult to leverage properly if you’re not a professional technician. As the owner of a small or medium-sized business, you have an important decision to make: outsource your IT to talented professionals, or hire in-house IT technicians. More often than not, it’s more budget-friendly to outsource your IT.

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When IT’s Done Right, Managed IT Can Enhance Your In-House IT Service

b2ap3_thumbnail_outsourced_it_400.jpgTechnology management is a major pain point for small and medium-sized businesses. Some organizations might have an in-house team dedicated to handling all of the technology maintenance and management while others will choose to outsource this responsibility to a managed IT service provider. While going with an MSP for your business’s IT needs has its advantages, it also presents a unique set of challenges that must be overcome.

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Tip of the Week: What if We Told You That You Can Improve Productivity AND Save Money?

b2ap3_thumbnail_three_solutions_400.jpgFor a business to prosper, there has to be more than a casual consideration of the expense report. Most businesses do their budget yearly, but some smaller organizations have gone to a three-month (or quarterly) budget to improve their ability to be more agile with their capital. There are times, however, where no matter what you seem to do, expenses outfox profits and your company has to take a hard look at what they are going to do to right the ship.

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Boost in Managed Services Suggests Utility Computing Growth

b2ap3_thumbnail_cloud_growth_400.jpgThe advantage of managed IT service is that it allows businesses to secure the IT support they need, without having to take on the responsibility and expense of managing these services. When coupled with the development and deployment of computing resources, it becomes clear that outsourcing IT is the smart way to go for small to medium-sized businesses looking to do more for less.

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What Would You Pay to Get Managed IT Care for Your Car?

b2ap3_thumbnail_cost_cutting_procedures_400.jpgHow do you approach computer maintenance? Even if you don’t understand the intricacies of computer repair, you still have to somehow maintain your equipment. For IT maintenance, outsourcing is the best way to go about it. Wouldn’t it be nice if this kind of maintenance was available for more of life’s things?

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3 of the Biggest Benefits of the Managed IT Model

b2ap3_thumbnail_proactive_it_support_400.jpgIT can be a tricky concept to the business owner, and we all know how touchy technology can be at times. It can be working one minute, then completely incapacitated the next. This unpredictability is one reason why the concept of help desk support was created. It’s an important way to assist individuals when they need help most.

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Tip of the Week: 4 Pointers to Get the Community on Your Side

b2ap3_thumbnail_community_interaction_with_your_business_400.jpgAs a business owner, you know that the key to the path of your success is in the relationships that you forge along the way. These same relationships can be just the boost you need to get the edge on your competitors and knock them out of the game. It all comes down to your communication with the your surrounding community.

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Fact: Managed IT Services Can Improve Customer Service

b2ap3_thumbnail_customer_service_with_msp_400.jpgAs the owner of a small or medium-sized business, you know how much responsibility rests on your shoulders. Your resources are often spread thin, and a twelve-hour workday is a regular occurrence. If this sounds familiar, you know how tough of a balancing act it can be, especially when you’re trying to maintain quality customer service. Managed IT services can take technology issues off your plate so you can focus on better serving your customers.

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Rockin’ Around with Managed IT

b2ap3_thumbnail_rockin_around_with_managed_it_400.jpgAn IT parody song to the tune of “Rockin’ Around the Christmas Tree.”

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3 Simply Brilliant IT Tips

b2ap3_thumbnail_the_easier_the_better_400.jpgNobody likes it when something is overly complicated, and IT is no different. Keeping your operations simple can reduce the cost of doing business, minimize the error margin, and bring more people into the loop. Your IT infrastructure is the heart that pumps the life blood of your organization, and if you keep it simple, you'll find that most common business issues can be resolved much more quickly and efficiently.

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3 Simple Solutions to Free Yourself from IT Issues

b2ap3_thumbnail_usa_it_400.jpgWe're just about to roll into a weekend, which to a lot of employees (and hopefully some business owners) means a little bit of relaxation and freedom from the day-to-day grind of business - not that it's all THAT bad, but it's nice to step away for a while, right?

We know what it's like running a business. Sometimes you simply can't unplug, step away, and be free. There's just too much to worry about, and not enough time in the day. Business owners often sacrifice that little bit of freedom the weekend brings (when you should be spending time with family, recharging your batteries, and preparing for yet another Monday). We have a few ways to help you free up more time.

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Zip Past the Competition with Fast Lane IT

b2ap3_thumbnail_fast_lane_it_400.jpgSome things are controversial and have multiple sides to them, just as multiple people have different types of personalities, or methods of solving problems. This is also the case with every IT department. IT departments have a lot of expectations to meet - they need to maintain IT infrastructure as well as implement new money-making solutions. It's as if your company is a road with two lanes - one for the slow, and one for the fast.

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How's Your Memory? Is it Costing Your Business Time and Money?

b2ap3_thumbnail_damaged_ram_400.jpgServer issues can turn into major problems for any business. This is why it's imperative that server issues are resolved as soon as they're discovered. Even a common problem like memory failure can..umm..do..something...oh yeah! An issue like memory failure can hurt operations by causing downtime.

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