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Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Break/Fix Breaks Budgets

Break/Fix Breaks Budgets

If you were asked to describe your average tech support experience, chances are that you remember a time when you had to either wait around for the technician to come around, dealing with downtime the entire time; or, worse yet, unplug your technology and schlep it across town to the break/fix store only to be told that it may be done in the next few days (code for over a week). Today, we’ll tell you how managed IT services can keep you from playing the waiting game. 

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Software Integration Enhances Business Efficiency

Software Integration Enhances Business Efficiency

The agility of a business to adjust to ebbs and flows in the market is extremely important. One way businesses are making this happen is by integrating their operational software with their management software. This tactic allows data to move faster, providing businesses with some very specific benefits. Let’s take a look at how integration works.

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Is It Time for a Technology Refresh?

Is It Time for a Technology Refresh?

Your business is always looking for ways to improve its operations. The more efficiently you do business, the more productive your company will be. To accelerate this growth many businesses look to information technology to build that added efficiency. Today, we will go over when you should consider upgrading your systems, and what benefits you can see from doing so. 

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What a Real IT Assessment Will Reveal

What a Real IT Assessment Will Reveal

While IT solutions are an increasingly important factor to any business’ success, it isn’t always an easy matter to determine which solutions will be the most beneficial. One of the most important steps to identifying them is to understand how your current solutions function, and how they can be put to better use or otherwise improved.

An IT assessment is one of the most effective ways to do so.

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What Are Managed Services, Anyways?

What Are Managed Services, Anyways?

We are classified as a managed service provider, which is only helpful if someone knows what managed services are. That’s why we’re taking a few minutes to review what it is that managed services are, and what a managed service provider does.

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Signs Your Business Is Ready for Customer Relationship Management

Signs Your Business Is Ready for Customer Relationship Management

Properly managing and maintaining a relationship with clients, customers, and contacts is a critical part of any business, especially if the business in question is actively working to grow. This is what makes a customer relationship management system, or CRM, so useful. Let’s review a few of the signs that your business needs a CRM to stay organized.

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Examining the Relationship Between Professional Services and IT

Examining the Relationship Between Professional Services and IT

Professional services have a reputation for being the important kind of work that has to be learned through experience. However, that reputation doesn’t usually cover these businesses using very much technology, because for a very long time, professional services didn’t.

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Monitoring Your Staff Has Benefits

Monitoring Your Staff Has Benefits

You always read about the multitude of ways you can improve your business, but next to zero of them talk about what amounts to the elephant in the room: your staff. The workforce is a massive expense for most businesses; and, if it isn’t, it’s likely because you do a lot of things yourself. So, knowing that it becomes important to understand the financials around the people you have working for you. Basically, each worker has a number, and if you are getting that number out of their efforts, interfering with their work dynamic (to try to get more out of them) may actually have the opposite effect. 

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Delivering Efficiency with Managed IT, Part I

Delivering Efficiency with Managed IT, Part I

Anyone that uses a computer knows just how frustrating it is when that computer doesn’t function as intended. For a business, it negatively affects profitability. If you don’t have the support structure in place to mitigate your technology problems, you could be spending a whole lot of money on nothing. In part one of our five-part series on managed IT services, we talk about how being proactive keeps your technology, and your business, working fluidly.

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Tip of the Week: Reduce Your Costs with Managed IT Services

Tip of the Week: Reduce Your Costs with Managed IT Services

Small business owners are always looking for a way to shave some of that overhead off of their budgets. While this is probably true for most business owners, the more capital a small business can save, the more it can do. Outsourcing its IT management is one way to either cut down the company’s technology maintenance costs--or, if your company doesn’t currently have a dedicated technician--can keep you from paying way too much to keep your business running smoothly. 

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Important Elements of Disaster Recovery

Important Elements of Disaster Recovery

Imagine having a data backup and disaster recovery solution, thinking you’re prepared to handle anything that comes your way. Then disaster strikes and recovery is impossible. If you had tested your solution beforehand, it may have been possible to prevent this misstep entirely. What kind of disasters need to be prepared for, and how can you make sure your testing takes them into account?

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How to Avoid Sinking More Capital into Your Vendor Relationships

How to Avoid Sinking More Capital into Your Vendor Relationships

The small business owner wears a lot of different hats. The smaller the business, the more hats he/she has to wear. One hat many small business owners wear is that of CIO or CTO. Short for Chief Information Officer or Chief Technology Officer, respectively, these positions typically make technology decisions for the company they work for. 

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You Should Keep an Eye on Automation

You Should Keep an Eye on Automation

The use of automation is making waves in several industries for the boost in productivity it presents and overall cost reduction. With these systems being integrated very rapidly, the fear is that human workers are going to be replaced by machines. The honest truth is that many jobs will be displaced and result in jobs being created elsewhere. Today, we are going to look at what exactly automation is and how it is beneficial to a business and human advancement.

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You Need to Sufficiently Prepare to Make Changes to Your Business’ IT

You Need to Sufficiently Prepare to Make Changes to Your Business’ IT

Technology is something that experiences rapid change, and while it’s usually beneficial to businesses, change can often bring with it a set of growing pains. You might be able to get more done and reach more customers, but it might stretch your resources, frustrate employees, and force new processes upon your organization. When this change comes, will you lament the good old days, or will you seize the opportunity to improve your business as a whole? When it comes to technology, the answer might make or break the future of your organization.

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The Best Way to Value Managed IT Services

The Best Way to Value Managed IT Services

Can you place a value on your organization’s IT solutions? Sure, but the true value of them is really how much money they save you in the grand scheme of things. On the opposite end of the spectrum, the amount of capital your technology solutions cost could completely sink any profits your business pulls in. How can you optimize efficiency? After all, you can make as many sales out there as you want, but if you have no way of keeping track of things, you’re asking for a failed business venture. The answer is simple: managed IT services.

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Could Leveraging Remote Work Benefit Your Operations?

Could Leveraging Remote Work Benefit Your Operations?

As technology has advanced, we’ve reached the point where work can easily be accomplished outside of the office environment. In fact, just over half of all employees around the world work from home at least one day each week. This only makes sense, as there are a few very appealing benefits to remote work… including for the employer.

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Employers Aren’t the Only People with Expectations

Employers Aren’t the Only People with Expectations

The first big job of a person’s career is one of those special moments in life that can’t be beat, but if there is one thing that can do so, it’s a bigger and better opportunity elsewhere. The cold, hard realization that your employees won’t be sticking around forever might be hard to accept, but it’s one that you must consider. In order to keep your current workforce satisfied, you will need to manage your expectations, as well as managing theirs.

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There’s More to Managing Millennials

There’s More to Managing Millennials

The millennial generation has been much maligned in the business world. Whether they are being blamed for neglecting long-standing industries or being labeled as selfish and distracted, there aren’t too many superlatives that have been bandied about when describing millennial workers. The reality, however, is that millennial workers have the ability to be some of your best employees if your business is able to adjust accordingly. Today, we’ll get into how to get the most from your younger workers.

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Tip of the Week: Consider Killing a Server Before it Kills Your Business

Tip of the Week: Consider Killing a Server Before it Kills Your Business

We thought we would do something a little bit different for this week’s tip. Instead of giving you some software tips or some kind of thing you can use to make your business more productive, we thought that we’d help you with the thing that you already know, but may not realize:

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Managed IT Services Brings Immense Value

Managed IT Services Brings Immense Value

How many devices and technology solutions does your organization have to manage on a day-to-day basis? More often than not, small businesses have a limited quantity to work with for IT services, whether it’s a budget that’s too small or a workforce that’s too stretched. The problem is that IT troubles wait for no one, so you have to do everything you can to prevent them--even if it means asking for help from others.

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