Computerware fixed my HP printer in record time. The staff, and particularly the service manager, treated me like I was family. Since then, I’ve bought 2 computers and all of my toner cartridges from them because the prices are dirt cheap and the service is consistently excellent.
We are very glad we had Computerware install a backup system for our network. Not long ago someone accidentally deleted one of our shared company contact lists. The loss of this critical information would have required huge amounts of over-time work for recreating files and potentially could have cost us a significant amount of dollars and an untold amount of goodwill. Computerware came in and had the files back to us and everything up and running in a couple of hours.
I wanted to let you know how appreciative we are of the assistance you and Computerware provided us with regards to our recent property theft. I am so thankful that we are going to be able to recover our lost computers and that we know how these thefts occurred. You not only saved us considerable money, because of your role in this we now know better how to protect our equipment. I never expected our computer support to also act as a security service for the school.
Computerware has provided tremendous support and flexibility in working with the hospital in the configuration, deployment, and servicing equipment, in addition to providing a variety of resources to assist in our customer service function. We consider Computerware an extension of our IT and Customer Service Team.
Just wanted to drop a quick note of thanks to you. Computerware has been the perfect "solution" for us. These past 4 months have been great. Being a small business we have to watch costs in all areas as you might know a thing or two about. Your team has been unbelievably accessible and responsive to our issues – everyone sings your praises. It has also been a very seamless transition and your company took care of literally every single one of our issues that were deemed "unsolvable" by our former computer guy.
When I have warranty issues arise I never hesitate to contact Computerware. They respond to me quickly and my case is always handled professionally and in a timely manner. I don't have to worry about the hassle of dealing with the manufacturer. They take care of everything for me and return my equipment fully repaired. I have been using them for over five years and have been 100% satisfied to date with the services they provide. I would definitely recommend them to other busy IT professionals.
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Computerware, Inc.8480 Tyco Road Suite IVienna, Virginia 22182