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Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Good Leaders Have Better Businesses

Good Leaders Have Better Businesses

Many small business owners are in a very tough position. Not only have they had to navigate months of government mandated limitations, health scares, and rising vendor prices, they also don’t have any definitive answers to when this whole period might be over; and, what a new normal will look like when it is. For these reasons it is crucial that an organization has solid leadership in place. 

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Point-Of-Sale Systems Do More Than You Think

Point-Of-Sale Systems Do More Than You Think

We’ve come a long way since 1879 and the invention of the cash register. Today, point-of-sale (POS) solutions offer massive benefits to businesses who take advantage of their capabilities. Let’s go over how these capabilities can help the modern business and its owner.

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What Are Your Biggest Issues, IT Challenges and Priorities?

What Are Your Biggest Issues, IT Challenges and Priorities?

All a business’ technology is important to its operations, but based on its industry, certain priorities are bound to arise. A recent survey cast a light on some of these priorities, giving us a view of what small to medium-sized businesses are concerning themselves with. Let’s review some of the trends this survey revealed to see how well your priorities match up.

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You Need to Plan for the Worst and Hope for the Best

You Need to Plan for the Worst and Hope for the Best

Hope can be a big part of a person’s notion to start their own business. Needless to say that entrepreneurial hope doesn’t always consider that there will be a global pandemic that grinds the operational effectiveness that you’ve spent years building to a halt. Hope does, however, play a big part in the creation of a business continuity plan. Today, we’ll briefly discuss why you should never lose hope and how being prepared stems from the same notion as starting a business.

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Remember the Equifax Breach? Here’s an Update

Remember the Equifax Breach? Here’s an Update

Spoiler alert: it isn’t good news.

On September 7th, 2017, it was made public that Equifax had suffered one of the largest cybersecurity breaches in history, and as a result, had left 145.5 million consumers in the United States vulnerable to identity theft. Due to a website application vulnerability, the personally identifiable information of these people was exposed from May until July of that year.

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The Value Social Media Has for Your Business Today

The Value Social Media Has for Your Business Today

With so many businesses experiencing drastic changes with continued social distancing recommendations and suspended operations, it is important that one of the most critical groups associated with any business remains in the loop: its clients and customers. Therefore, it makes sense to do so using a tool that is readily available (and that most people use): social media.

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The Benefits of Switching to VoIP

The Benefits of Switching to VoIP

Every business needs some sort of telephone system. If you are looking to save some money, a Voice over Internet Protocol (VoIP) platform is a good place to start. However, VoIP can do more than just trim down your communications spend. There are many other options that VoIP can open up for the benefit of your business’ efficiency and productivity.

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Even If You Don’t Hear About Small Business Breaches, They Happen

Even If You Don’t Hear About Small Business Breaches, They Happen

If you have a bank account or a credit card, chances are you’ve been made aware of a hack or a data breach. Big organizations are more frequently being breached, forcing them to run damage control for the often millions of customers affected. News coverage often bashes these big organizations, but what about smaller ones? The truth is, smaller businesses are breached just as often, with the consequences being just as severe. 

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Will U.S. Leaders Consider Data Privacy?

Will U.S. Leaders Consider Data Privacy?

Over 90 percent of people in the United States feel like their data is out of their control, and judging from the impression that the European Union’s General Data Protection Regulation left on the world, it’s surely not going to be the last piece of privacy legislation that is issued. Still, will it be enough to urge certain governments and organizations to practice what they preach? The results could have long-lasting effects on businesses, as well.

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Tip of the Week: Improve Collaboration With Process

Tip of the Week: Improve Collaboration With Process

Like a well-oiled machine, any business needs its internal components to line up correctly, interacting with the others to accomplish the ultimate goal of the device. This is more or less how we always describe collaborative processes in the context of your IT. Here, however, we’re going to focus our tip on ensuring these processes are directed by employees who are ready to collaborate as well.

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Look to Technology to Shift Your Business’ Prospects

Look to Technology to Shift Your Business’ Prospects

For the average small business, technology use isn’t always a make-or-break scenario. Sure, there are some technologies that everyone uses nowadays. Inventory and point of sale systems, social media, and wireless Internet are some that you’ll often find used by small businesses. If, as small business owner, your plan was to enhance your company’s exposure to technology, cost may temper your expectations. Today, we look at some solutions that would be useful to your business, but will they break your budget?

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Could Your Business Benefit from E-Commerce?

Could Your Business Benefit from E-Commerce?

Commerce has been fully embraced by the Internet, with online stores slowly phasing out many brick-and-mortar establishments. While you may not be in too much danger, depending on what you offer, you may also have the opportunity to leverage this trend in your favor. Below, we’ve outlined a few factors to help you decide if e-commerce is the right fit for you.

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Small Businesses Need Comprehensive Communications

Small Businesses Need Comprehensive Communications

Does your business suffer from chronic miscommunication? Chances are that your business is not the only one. Small businesses often lack the ability to invest in solutions designed to cut down on communication problems in the workplace. To help your company’s workforce improve communication and collaboration, we’re going to discuss some of the many ways that you can implement technology to eliminate miscommunication in the workplace.

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What Is the Real Value of IT for Small Business?

What Is the Real Value of IT for Small Business?

It’s important that your business get as much value out of your technology as possible, but this is often easier said than done. There isn’t an easy answer to how you can get the most out of your technology. Even if you implement a brand-new solution, who’s to say that you don’t actually need it or use it? Cutting costs is more important now than it has ever been, and for small businesses hoping to save on IT support, there’s no time like the present to secure your business’s future.

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What Every SMB Should Know When Selecting an IT Service Provider

What Every SMB Should Know When Selecting an IT Service Provider

Identifying a qualified managed service provider can be challenging--especially if you don’t know what to look for. You should be able to gauge the worth of an IT provider based on a couple of key qualifications, just like you would if you were selecting an employee. What are some of the primary features that you want to look for in a managed service provider?

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Software as a Service Is Helping Small Businesses

Software as a Service Is Helping Small Businesses

What kind of software does your business use to keep operations moving forward? Depending on what industry you are in, you might find it increasingly painstaking to procure and manage the software titles your organization uses, particularly if yours is a small business that has limited capital to invest in its software. Nowadays, however, the acquisition of software doesn’t have to be troublesome, as software as a service (SaaS) is providing organizations with limited resources access to software it normally could not afford.

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Artificial Intelligence: Right For The SMB?

Artificial Intelligence: Right For The SMB?

If the results of a Google search for ‘small business technology trends’ is any indication, artificial intelligence (AI) is not something that just concerns larger businesses and enterprises. Judging by the sheer number of articles that have been produced over the last several months, it is easy to see why a user might get the impression that SMBs who are not considering (or that aren’t already) investigating possible uses of AI are detrimental to their own success.

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The Good, the Bad and the Risky: Current State of IT Security for SMBs

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Technology has revolutionized business. However, along with all the advantages and benefits technology affords us, it comes with a few risks and vulnerabilities that some businesses are still struggling to come to terms with. For example, storing records electronically makes them easier to organize and locate when they’re needed. It also makes them vulnerable to hacker and cyber-attacks. Still, most SMBs are working toward mitigating risks as opposed to abandoning the use of technology in their business operations - and a current assessment of the situation does show improvement over past years.

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How Managed IT Services Help SMBs Improve Operations

b2ap3_thumbnail_we_are_msp_400.jpgTechnology is an ever-growing part of today’s society, and skilled technicians are always in high demand. Nowadays, technology is so complex that it takes comprehensive and preventative maintenance to ensure that it continues working as intended. Innovators in the IT industry, like ourselves, have adopted a way to handle IT maintenance that helps SMBs like you better leverage your assets.


We’ll help your business differentiate break-fix IT from managed IT, and how the latter has significantly changed the industry.

How Break-Fix IT Works
The unfortunate truth of the business world is that many professionals who aren’t tech-savvy will continue to use their technology, even though it’s showing signs of degradation. This is a dangerous practice. When technology isn’t receiving necessary preventative maintenance, small issues can blossom into major problems that can no longer be ignored. Some business owners feel that putting off maintenance for as long as possible can save them money, but in the end, it winds up being much more expensive and risky.

Let’s use the automobile as an example. It works best when you provide the proper maintenance, like oil changes, tire replacements, and so on. Unfortunately, some people don’t take very good care of their cars, and what happens to them when their vehicles break down? More often than not, they pay a hefty fee for replacement parts and labor. In some cases, they might have to take a loan out to pay for an entirely new vehicle. These are expenses that can be prevented if the car receives the proper care throughout its life cycle.

How Managed IT Services Work
Break-fix IT may be designed to prolong the inevitable, but proactive managed IT services are designed to resolve issues as they become apparent, in an effort to save you money in the long run. Businesses that utilize managed IT services tend to outsource the responsibility of maintaining IT systems to third-party providers. The goal is to avoid major technology problems by resolving minor issues. For example, taking proper care of your server units and workstations can improve their lifespan, which means that you won’t have to replace them as often due to hardware failure.

The Benefits
Business owners have a lot on their plate, and they often don’t have enough time in the day to accomplish all of their goals. One of the biggest advantages of utilizing managed IT solutions is that you get back all of the time that your team would waste on wrestling with your technology solutions. Plus, replacing a critical piece of hardware before its time is up can be crippling to your budget, making it far more cost-effective to prevent problems rather than continuously replace failing technology.

Basically, the big difference between break-fix IT and proactive managed IT is the fact that you’ll be dealing with fewer technical hiccups due to regular maintenance and management. This leads to more uptime and more cost savings, allowing you to focus on what matters most: running your business.

If your team is ready to improve the way you handle technology, or you’re just sick of dealing with faulty equipment, Computerware can help. Our technicians can provide expert advice and care for your technology. To learn more, give us a call at (703) 821-8200.

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3 Vendor Management Scenarios You Should Avoid

b2ap3_thumbnail_cio_services_400.jpgManaging your vendors can be big trouble for a small business. While your organization’s productivity depends on their products and services, dealing with vendors is often an exhausting task that eats up a significant amount of time. By outsourcing this responsibility to a vendor management service, you can handle vendors much more efficiently.

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