facebook linkedin twitter

Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Delivering Efficiency with Managed IT, Part II

Delivering Efficiency with Managed IT, Part II

For the business that relies on their IT, malfunctioning systems can be costly, both in terms of maintenance and the loss of productivity from downtime. When your business chooses to outsource its IT support it gains access to several services designed to keep downtime to a minimum and keep your technology working for you. In part two of our five-part series on the benefits of managed services, we describe the value of our 24/7 help desk and other forms of IT support.

0 Comments
Continue reading

How to Value a Managed Help Desk

How to Value a Managed Help Desk

A world without any technical issues bogging down your organization is rather picturesque, wouldn’t you agree? The issue here is that it’s often not possible for businesses that struggle with payment to make ends meet--particularly in regard to technology maintenance. You can potentially prevent a mound of problems in the future by providing your team with the technology assistance needed to get them through their day-to-day duties.

0 Comments
Continue reading

IT Help Desk Saves Time and Money

IT Help Desk Saves Time and Money

All businesses need technology to function properly, at least to a certain extent. Depending on how heavily they rely on technology for operations, however, they will need varying degrees of support. Some businesses are fortunate enough to have an in-house IT department that can handle most any request, but others depend on employees being their own tech support option. Needless to say this isn’t the preferable scenario to be in.

0 Comments
Continue reading

Our Help Desk Is a Real Benefit

Our Help Desk Is a Real Benefit

Technology support is critical to the success of businesses, but investing in these solutions presents an entirely different problem--whether or not your business can afford an in-house support team. Depending on the budget, businesses often find themselves investing in IT support that’s both counter-productive and costly. We’re here to tell you that remote support and a help desk solution can mitigate costs and help you achieve a higher return on your investment.

0 Comments
Continue reading

Managed IT Protects Your Business And Your Budget

b2ap3_large_managed_it_services_400

When it comes to maintaining and managing technology properly, larger businesses traditionally have the advantage over small-and-medium-sized ones, as they have greater financial resources. In fact, many small businesses will postpone these activities to help preserve the flexibility in their budget. What these businesses need is a way to leverage the benefits of proactive IT maintenance without breaking the bank.

0 Comments
Continue reading

Because Getting PC Help Should Be Easy and Accessible

Because Getting PC Help Should Be Easy and Accessible

Workstations that don’t work properly can get in the way of even the most diligent of workers. If the IT department is too busy to give them immediate assistance, where can your employees turn to? If your organization has a help desk solution, workers have a great way to get the assistance they need without having to wait.


It’s important that issues are resolved as quickly as possible, so they don’t negatively affect operations. A help desk is the best way to eliminate time and productivity lost to technology troubles, and it gives employees the freedom to request assistance as it is needed.

A help desk works by giving an employee who is experiencing a problem, the ability to quickly contact an IT technician that can, and will, resolve the issue. This is all done without disrupting anyone that doesn’t need to be involved because it is a direct line to assistance. A help desk solution serves as a great way to contain an IT issue from taking up more time and resources than it should.

With a help desk, your staff won’t be distracted by a member of IT arriving on the scene to resolve the problem. This also allows your IT department to keep all hands-on deck and allow your technicians to focus on doing what technicians do best; innovating and creating new ways to optimize technology for your organization’s benefit. Plus, it is likely that your IT staff has more pressing obligations and responsibilities than setting up someone’s email.

As a bonus, one major benefit of a help desk comes after an employee takes full advantage of it. Since the employee gets immediate assistance and isn’t being burdened by faulty technology, they’ll be able to get right back to work with minimal downtime. This means that you aren’t spending money to pay an employee for time that’s unproductive. Eliminating downtime is one of the key ways that businesses can save in operating costs, and a help desk helps you achieve this goal.

In the long run, implementing a help desk solution for you and your staff will pay for itself. Less downtime equates to more productivity and more money. To learn more about how a help desk can help your business save money, reach out to Computerware at (703) 821-8200.

0 Comments
Continue reading

Help Desk Support is the Perfect Solution for Businesses on a Budget

Help Desk Support is the Perfect Solution for Businesses on a Budget

Imagine, for a moment, that your team is working diligently toward a goal, and even the slightest disruption could derail productivity. What happens when your team experiences software hiccups or a hardware problem that they don’t know how to resolve? Unless you have an in-house IT department, or reliable experts available at all times, you might be out of luck.


One of the major reasons that a company forsakes implementing their own IT department is that it’s incredibly expensive to hire staff and accommodate their needs. They may feel they can save money by having employees repair their own devices, but this can be disastrous. Inexperienced employees can mishandle technology and data, which can lead to hardware failure, data loss, and so much more. The end-user’s DIY fixes may not be aligned with company policy, and when it comes to your solutions, wouldn’t it be better to just hire professional technicians who know what they’re doing?

But what if you just don’t have room in your budget to hire an in-house IT technician?

While it’s easy for SMBs to get stuck on the pain points of time and money, there is a solution for those who can’t afford, or can’t find, a proper in-house IT department. One of the best ways that you can maintain the same level of care and expertise is by implementing a help desk solution from Computerware. You can think of the help desk as a virtual environment where you can report issues, communicate with our IT staff, and get the support you need to make it through the work week. It’s a great asset that lets your business get all of the benefits of an outsourced IT department, without the hefty budgeting problems that come from hiring new and experienced technicians.

Here are just a few of the many benefits that come with Computerware’s help desk solution:

Support when you need it
A help desk solution provides you with the tools you need to reach out to technical support when it’s needed. If your employees need help with resolving a specific issue, our techs are standing by to help your team resolve the problem. Our team can also remotely access your systems, which can help you avoid the costs of an on-site visit.

Assistance from experienced techs
Arguably the greatest benefit of working with Computerware’s help desk is that you’re not working with inexperienced techs. Instead, you’re working with established professionals who want to use their skills to help you succeed. After all, when you succeed, we succeed.

Single point of contact
Dealing with vendors can be frustrating, especially when you need very specific help, and it’s unavailable for whatever reason. Instead of jumping through hoops for support from your vendor, it makes sense to reach out to a single point of contact who can help you with any problems you encounter. Computerware can help to ensure that you waste as little time as possible working with vendors.

So, what’s keeping you from achieving maximum operational efficiency? With a help desk solution from Computerware, we can guarantee that it won’t be your IT support. To learn more, reach out to us at (703) 821-8200.

0 Comments
Continue reading

How Your Business Would Benefit From Help Desk Support

b2ap3_thumbnail_call_center_options_400.jpgWhat if you can have one employee who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Essentially, someone having this role would be like a help desk for your business. If you don’t think you can afford filling in a seat like this, consider how much time/money a move like this would save you if employees didn’t have to waste time seeking out needed information.

0 Comments
Continue reading

Good Communication Prevents Frustrating-yet-Funny IT Support

b2ap3_thumbnail_iteee400.jpgIt's frustrating to do things the hard way. Although sometimes, the frustration experienced by others can be pretty entertaining to watch. One of the ripest scenarios for frustration is bad IT service caused by poor communication. Having good communication tools can save both ends of an IT support call from getting frustrated.

0 Comments
Continue reading

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Tip of the Week Technology Best Practices Privacy Cloud Business Computing Internet Software Business Management Hackers Data Hardware Microsoft Backup Workplace Tips Network Security Managed Service Provider Productivity Hosted Solutions Business Email Malware IT Services Saving Money Efficiency Computer IT Support User Tips Productivity Google Innovation Small Business Smartphones Mobile Devices VoIP Quick Tips Gadgets Data Backup Microsoft Office Business Continuity Collaboration Social Media communications Disaster Recovery IT Support Network Android Data Recovery Upgrade Mobile Office Server Virtualization Communication Mobile Device Management Smartphone Miscellaneous Phishing Cybersecurity Ransomware Windows 10 Windows Tech Term Apps Holiday Operating System Facebook Unified Threat Management Vendor Management Outsourced IT Managed IT Services Remote Monitoring Automation Passwords BYOD Remote Computing Managed IT services Mobile Computing Users BDR Analytics WiFi Mobile Device Internet of Things History Marketing Artificial Intelligence Apple Data Management The Internet of Things Firewall Browser Save Money Alert App Big data Help Desk Cloud Computing Encryption Spam Office 365 IT Consultant Two-factor Authentication Gmail Bandwidth Business Technology Office Cybercrime Maintenance Content Filtering Printer Information Technology Windows 10 Going Green Health Training Bring Your Own Device Antivirus Search VPN Windows 8 Outlook Managed Service Managed IT Government Employer-Employee Relationship Lithium-ion Battery Tech Support Best Practice Virus Cost Management Information Hiring/Firing Hard Drives Budget Wireless Technology Saving Time Computers It Management Travel Blockchain Education Recovery Update Retail Networking Hacking IBM Money Document Management Phone System Healthcare Access Control Customer Service Hard Drive Law Enforcement Applications Twitter Intranet Compliance Mobility Website Patch Management Avoiding Downtime Data Loss Data storage Risk Management Humor iPhone Value Password Legal Save Time Hacker Downtime Regulations Augmented Reality PowerPoint Current Events SaaS Running Cable Proactive IT File Sharing Administration Windows 7 Wireless Data Security Securty Google Maps DDoS Storage Fax Server Solid State Drive Social Engineering Flexibility Scam Black Market Cryptocurrency Word Monitoring Data Breach Laptop Business Intelligence Private Cloud Cortana Business Growth Digital Digital Payment Project Management Excel Telephony Websites Router Management Customer Relationship Management Machine Learning Comparison Tablet Paperless Office Vulnerabilities Telephone Systems Company Culture Sports User Computing Computer Repair Vendor Disaster End of Support Social Networking Hosted Solution Robot Social IT service Network Congestion Documents Data Protection Distribution Entertainment Teamwork Heating/Cooling Politics Lifestyle Virtual Reality Downloads Emails Bluetooth Streaming Media Conferencing Automobile Inbound Marketing Chromebook Voice over Internet Protocol Redundancy Computing Infrastructure Hack Pain Points Memory How To eWaste Google Docs Net Neutrality Evernote Experience Chrome Download Monitors Virtual Assistant Cleaning Wi-Fi Office Tips Taxes Telephone Processors Start Menu Tech Terms Computer Accessories Microchip Mobile Technology YouTube Distributed Denial of Service USB Managed IT Service Trending Presentation Gaming Console Cooperation Software as a Service Unified Communications Settings Public Cloud Licensing Uninterrupted Power Supply Mouse Webcam Processor Co-managed IT Specifications Safety Text Messaging User Error Vulnerability Virtual Desktop Statistics Bitcoin Programming Identity Theft Gamification Notifications CCTV Digital Signature Security Cameras Threats Point of Contact Screen Reader Customer Resource management User Tip Proactive Maintenance Navigation Thin CLient Virtual Machine cache Television switches Writing Smart Tech Reliable Computing 3D Solutions Ebay Music Piracy Upload Business Metrics Computer Malfunction Upgrades HTML Professional Services Fiber-Optic Database In Internet of Things Smart Phones Data Analysis Employees WannaCry Mobile Security GDPR Time Management Freedom of Information LiFi Analytic Telephone System PDF SQL Server Corporate Profile Recycling Best Available Keyboard Tech Leadership Hypervisor Assessment SharePoint Product Reviews Multi-Factor Security Cost Scalability Adminstration Integration Pirating Information Best Practives Software License Trends Motion Sickness Google Calendar Deep Learning Devices Messenger Tracking Domains Tip of the week Work/Life Balance Read Fraud Tactics Fileless Malware Hybrid Cloud UTM Content Rental Service Meetings Public Speaking Modem Touchscreen Microserver News Visible Light Communication Proxy Server Azure VoIP Shortcut Term Managed Services Provider Consultation IT consulting Legislation Error Cabling Electronic Medical Records Transportation Knowledge Device Management IT Plan Enterprise Resource Planning Web Server Technology Tips Business Managemenet Accountants A.I. Books Workers Troubleshooting Recording Get More Done Content Management email scam Addiction Administrator Entrepreneur Directions Display Multi-factor Authentication Supercomputer HIPAA Upselling SSID Turn Key Fake News Advertising Flash Environment Dark Web Free Resource Printer Server Audit CIO Competition Processing Managed Services Data Warehousing Windows XP Wireless Headphones Worker Electronic Payment Health IT Employee/Employer Relationship Video Surveillance Trojan Staffing Google Wallet online Currency Migration Connected Devices Saving ZTime Wasting Time Access Organize Displays Equifax Fleet Tracking Reading Samsung Business Owner Logistics Emergency Hard Drive Disposal Society Network Management LinkedIn Device security MSP Employer Employee Relationship IP Address Microsoft Excel G Suite Bookmark Computer Care Micrsooft Hacks Physical Security Application Harddrive Google Play Telephone Service Google Drive Windows Server 2008 Nanotechnology Social Network Human Resources Employer/Employee Relationships Debate Drones Desktop Finance Managing Costs Spyware Mobile Payment Skype Startup Asset Tracking Relocation Tablets GPS Microsoft 365 Archive Business Cards Service Level Agreement Banking Botnet Username Medical IT Permissions Language Unified Threat Management Backup and Disaster Recovery Sync External Harddrive Browsers Electricity Webinar Printing Managing Stress Printers Regulation CrashOverride 3D Printing Capital Personal Information Productuvuty Financial

toner1