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Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Hosted VoIP Can Improve Customer Service

Hosted VoIP Can Improve Customer Service

Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and make things right. All goes back to normal for a while. A few weeks later the client wants to discuss something else and calls your cell phone directly instead of using the proper channels. You politely try to direct them to use your business line, but as the months go by, they start racking up more and more calls to your cell phone, taking your valuable time when any one of your employees could have helped them.

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Communications You Can Use to Make Doing Business Easier

Communications You Can Use to Make Doing Business Easier

Business success relies entirely on communication. Think about it, a product or a service is entirely useless if there is no way to share or request information. Whether the communication is internal or external, the method upon which your business relies should be simple yet effective. Today, we will analyze the different methods your business can utilize. 

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Can We Get Some VoIP?

Can We Get Some VoIP?

Your business needs a reliable telephone system, that much is true. What if you could get one for a fraction of the cost that you are currently paying? What if that system came with cutting-edge tools that make the telephone company’s offering look like old news? These aren’t hypothetical questions. You can get a full-featured telephone system with built-in options that makes doing business easier than ever, for a fraction of the cost that you are paying right now for your “enterprise” phone system.

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Out of Sight, Out of Mind: Technology You Never Think Of

Out of Sight, Out of Mind: Technology You Never Think Of

For the modern worker, the technology your company provides is a big deal. In fact, it has been known to be a point of contention among younger workers when their organizations don’t provide them with top notch tech. So, to say that there is a focus on technology would be accurate. Regardless of what your business does, there is a good chance that if you use technology regularly that it is made possible by other technology that you’ve probably never heard about. We’ll take a look at some of this mystery tech and how it helps run the tech you have come to depend on at work and at home.

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VoIP Has a Spam Problem

VoIP Has a Spam Problem

Robocalls plague the world’s smartphone users, but have you ever stopped to ask why you receive them in the first place? Why are robocallers able to hide behind a local number so that you pick up the phone? Scammers are actually using a business tool you may have heard of… Voice over Internet Protocol, or VoIP, a modern phone solution that in the hands of anyone else is extremely helpful.

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The Best Extra Features of a VoIP Service

The Best Extra Features of a VoIP Service

We’ve beaten this point into the ground countless times already, but Voice over Internet Protocol, or VoIP, presents clear benefits compared to the traditional way of using a telephone for business purposes. One of the key ways that VoIP does this is by providing features that traditional telephony simply cannot compete with. We’ll be discussing some of the best ways you can augment your VoIP solution with additional add-ons.

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Where Should You Host Your Telephone System?

Where Should You Host Your Telephone System?

The cloud is one of the best ways providers can make their services accessible, but not all businesses have the same needs. Some might host their cloud-based services on-site, while others might outsource the management to a third-party organization. Hosted VoIP is one of the most common ways businesses utilize the cloud, but what makes it better than the traditional on-site method of hosting? Let’s dig in.

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See a Major Communications Boost Cloud-Hosted VoIP

See a Major Communications Boost Cloud-Hosted VoIP

Voice over Internet Protocol, also known as VoIP, has grown more popular with businesses in recent years, and it’s hard not to see why. The sheer amount of benefits that it provides to businesses--small organizations in particular--make your traditional telephone system look outdated and inefficient. We’ll discuss some of the greatest benefits today.

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A Hosted VoIP System Comes with Real Benefits

A Hosted VoIP System Comes with Real Benefits

There are many reasons why a hosted Voice over Internet Protocol telephone solution (also known as hosted VoIP) is popular for small businesses. This is due to the many benefits that a small business can glean from such a solution, both in its security and its overall operations. We’ll review some of these benefits here.

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Small Businesses Need Comprehensive Communications

Small Businesses Need Comprehensive Communications

Does your business suffer from chronic miscommunication? Chances are that your business is not the only one. Small businesses often lack the ability to invest in solutions designed to cut down on communication problems in the workplace. To help your company’s workforce improve communication and collaboration, we’re going to discuss some of the many ways that you can implement technology to eliminate miscommunication in the workplace.

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Voice over Internet Protocol Is a Cost-Effective Telephone Solution for Almost Any Business

Voice over Internet Protocol Is a Cost-Effective Telephone Solution for Almost Any Business

Running a business isn’t getting any cheaper--in fact, it’s only getting more expensive. This drives businesses to save as much as possible on operations and business-critical applications. One of the best ways to cut out unnecessary costs is to implement software solutions that spread-out costs over a span of time. You too can take advantage of the cloud to gain access to critical communication solutions.

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Is VoIP A Part Of Your Business Yet? It Should Be

b2ap3_large_voip_for_business_400

What is your business’s preferred method of communication? It’s usually email or some type of telephone solution. Especially for a telephony solution, you need to make sure that your communication infrastructure is designed specifically for your organization. To this end, a traditional telephone system could be holding your business back from achieving its most lofty goals.

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How VoIP Helps Businesses Get a Handle on Unnecessary Costs

How VoIP Helps Businesses Get a Handle on Unnecessary Costs

Though your phone system and its corresponding infrastructure are borderline necessary for your organization, some providers don’t make it easy for businesses to customize their communications to their specific needs. Have you had enough of your in-house telephone network? If so, you’re not alone; many businesses all over the world are switching to the more dynamic and flexible Voice over Internet Protocol solution for their communication needs.

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Your Remote Workers Can Do More With a Mobile VoIP Solution

Your Remote Workers Can Do More With a Mobile VoIP Solution

One of the primary concerns for organizations that have remote workers is the need to control and centralize communication solutions. While this isn’t a problem for a worker that’s in the office and hooked up to the company phone system, the remote worker doesn’t have this luxury. So, how can employees who work out of the office some or all of the time keep up with the rest of your workforce?


One of the easiest solutions to this dilemma is a VoIP system that uses softphones installed onto a device in the form of an application or software solution. This lets them stay in contact with the rest of your employees, without having to be on-site and connected to your in-house phone system. Therefore, a remote worker equipped with this VoIP solution can remain productive and collaborative even while out of the office.

In simpler terms, a softphone is a phone that works as software on your computer or mobile device. It works through either the traditional telephone line or via a Voice over Internet Protocol (VoIP) connection, which transmits your voice across an Internet to the desired party. Unlike some exclusive VoIP-based phones, the softphone works without the physical device, which makes it more of a computing solution rather than a hardware solution. Softphones come with a digital number pad which looks like the dialer on a smartphone, and softphones allow for various features such as conference calling, call transfer, voicemail, and more.

Long story short: It makes more sense to use softphones for your remote workers, as it allows them to communicate with a headset or a mobile device, rather than a full-fledged handset.

As the business owner, it’s up to you to make smart choices about your IT budget before implementing any major change to your current setup. This includes your phone system. With a reliable VoIP solution, you can take advantage of all the benefits of a traditional phone system, without the need for all of the time-consuming and expensive infrastructure overhauls. By going with VoIP, you effectively avoid running new phone lines and revamping your office space to accommodate new onboards, and with a softphone, all you have to do is set up an account and configure a worker’s device. A good VoIP solution allows you to take advantage of traditional handsets that you’re used to, while allowing you to make or receive calls on a smartphone, tablet, laptop, or desktop.

Softphones have a definitive edge in mobility, one which traditional phone systems can’t come close to replicating. A worker can install a softphone client on their mobile device and use an Internet connection to make or receive calls. It really is that simple.

As a bonus, VoIP systems also tend to be more affordable for businesses, as they don’t require an immense setup process and hardware purchases. Without the need for specialized equipment, a softphone can effectively use your employees’ preferred device to achieve similar results. Of course, the price will still vary by the plan, the number of users, and the number of devices, but you will gain greater flexibility in the long run.

Due to the remote worker needing a quick and easy way to stay in touch with your office, a softphone mobile client may be the best fit. Of course, every employee works differently and may prefer a different type of solution. Perhaps they would prefer a laptop with a headset, or maybe they have a desktop set up in their home office. Either way, a softphone offers a quick and easy solution.

If you’re considering VoIP, then you’ll want a trusted IT advisor to lay out your options before going all-in on an investment. To get started with a softphone solution that fits your needs, reach out to Computerware at (703) 821-8200.

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Tip of the Week: What if We Told You That You Can Improve Productivity AND Save Money?

b2ap3_thumbnail_three_solutions_400.jpgFor a business to prosper, there has to be more than a casual consideration of the expense report. Most businesses do their budget yearly, but some smaller organizations have gone to a three-month (or quarterly) budget to improve their ability to be more agile with their capital. There are times, however, where no matter what you seem to do, expenses outfox profits and your company has to take a hard look at what they are going to do to right the ship.

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You’re Not Doing Yourself Any Favors Using a Legacy Phone System

b2ap3_thumbnail_that_voip_phone_system_400.jpgWhen it comes to technology, one of the biggest pain points of the modern business is communication. Business executives want to stay connected to their office and their clients at all times in order to optimize customer support and productivity. Overall, companies are looking to get more out of their phone system, and VoIP is the answer. With many additional features and significantly lower costs, VoIP is a major contender in the modern office.

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Going Wireless? Consider These Features Before Cutting Your Telephone Cord

b2ap3_thumbnail_voip_plans_just_for_you_400.jpgModern businesses should be all about embracing improvements in both operations and communications. With a customizable and scalable communications solution, your business can enjoy the savings associated with reduced operations costs and maximum efficiency. Naturally, the same solution doesn’t fit each business; therefore, you should be aware of your needs and goals as a company before making such an important decision.

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Know Why Your Customers are Calling You Before You Answer the Phone

b2ap3_thumbnail_voip_features_400.jpgWhat’s the protocol for when your staff gets a phone call from a client or potential customer? If you don’t have a phone-answering procedure in place, then you’re winging it and you’ll end up scribbling notes and fumbling through a Rolodex to answer a customer's question. VoIP offers your business a better way to process company calls.

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Streamline Your Communications with VoIP and Save Money!

b2ap3_thumbnail_voip_saves_businesses_money_400.jpgThere are many ways to get ahead with your business. One of the easiest ways to grow your company is to simplify operations. Often times, procedures become overly complex and drag down productivity, making everything more expensive. Having an overly complex communications system is a sure way to stunt growth. You can simplify your operations with VoIP.

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Only 25% of Homes are Projected to Have Wired Phone Service by 2015

b2ap3_thumbnail_cutwire400.jpgTraditional phone lines, also known as the Public Switched Telephone Network (PSTN), are being made obsolete thanks to new technology that's more affordable and convenient like Voice over Internet Protocol (VoIP). At the PSTN peak, almost every home was connected by it. This figure will be cut by 75% in the U.S. come 2015. Don't let your business get stuck with obsolete technology!

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