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Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Boost Your Organization’s Productivity

Boost Your Organization’s Productivity

Productivity is a hot-button issue in the workplace. On one hand, you want to make sure that your employees have all the tools they need to succeed. On the other, you need to be sure that they are using the tools to get their work done and remain as productive as possible. How can you be sure that your employees are staying on-task and focused? It starts by understanding their motivations and their long-term goals.

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Any Business Should Leverage Certain Software Solutions - Does Yours?

Any Business Should Leverage Certain Software Solutions - Does Yours?

Businesses rely on a lot of different software solutions to complete their processes. Many are based on a given business’ industry, but there are a few types that every business should involve in their operations. Let’s review what they are, and how they can be beneficial to you.

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Is It Fair to Be Fired for Falling for a Phishing… Test?

Is It Fair to Be Fired for Falling for a Phishing… Test?

Let’s run through a quick scenario: your company’s computing infrastructure is infected with ransomware. Fortunately, you have an offsite backup, so you are able to restore your systems without too much trouble, other than the time you’ve lost. As you investigate the root cause, you discover that one of your employees allowed the ransomware in by falling for a phishing email. So, do you fire them?

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How to Prioritize Tasks to Boost Productivity

How to Prioritize Tasks to Boost Productivity

Productivity is something that either happens or it doesn’t, but it’s important to keep in mind that nobody can work at optimal efficiency at all times. This doesn’t mean you can’t leverage some best practices to make better use of your time, though. Today we’ll examine three general ways to improve your productivity, including examples of how to make them happen.

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Get the Technology Your Company Requires

Get the Technology Your Company Requires

The hardware that makes up your business’ IT infrastructure can be difficult to manage--particularly if that’s not where your specialty lies. While the first step to having a successful IT strategy is to have the proper hardware, acquiring it can be rather challenging at times, especially if your business doesn’t have an in-house IT department. Sometimes an outsourced approach is the best way to gain the best tech for your goals.

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Don’t Let Bias Influence Your Business

Don’t Let Bias Influence Your Business

Have you ever heard of the term “bias?” It has a negative connotation to it, but it’s not necessarily a bad thing. A bias can predispose you to a skewed consideration or thought when met with what is known to be a seemingly neutral stimuli. In some cases, they can cause more harm than good, which is why it’s a good thing to take another look at how you approach certain situations. Researchers have discovered several trends about why we hold certain biases, as well as how we can overcome them.

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Digital Signatures are More Efficient and Secure

Digital Signatures are More Efficient and Secure

Your signature has a lot of power, particularly in the business world. Because of this, it’s curious to see how so many companies are moving over to the more digital alternative. In order to fully take advantage of digital signatures for your organization, you need comprehensive security measures that can reinforce the authenticity of your signatures.

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How Much of 2016’s $825 Billion in Unpaid Invoices Were Owed to You?

How Much of 2016’s $825 Billion in Unpaid Invoices Were Owed to You?

The primary reason that businesses are opened is to make money. Whether it’s to sustain a lifestyle, provide funds for a cause, or some other goal, a business needs an incoming cash flow in order to stay open. However, this is a fairly large problem for many small businesses, as their invoices often don’t return in a timely manner.

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Take Advantage of Big Data to One-Up the Competition

Take Advantage of Big Data to One-Up the Competition

Your business’s IT strategy is of incredible importance, especially when you consider how much your operations stand to benefit from a functional infrastructure. More than anything, though, IT can ensure that your business remains competitive in a world where the slightest advantage can mean all the difference.

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Cross-Train Your Staff to Keep Workers Engaged and Improve Collaboration

Cross-Train Your Staff to Keep Workers Engaged and Improve Collaboration

As a business owner, how do you handle employee complacency? A feeling of complacency among your employees can come from many sources, including an apparent inability of advancement. People want to develop professionally, so they’ll look elsewhere if they feel like their current job doesn’t allow for growth. How can you eliminate employee turnover due to a complacent and unchallenged workforce?

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Tip of the Week: 3 Tips to Keep Your Email Inbox Under Control

Tip of the Week: 3 Tips to Keep Your Email Inbox Under Control

Email may be crucial to the functionality of your business, but at times it can seem like your inbox is far beyond your control. You might find yourself throwing away hours on end just to clean up the pile of unread messages in your inbox. Thankfully, with a bit of effort, you too can free yourself from an overburdened inbox.

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Big Data is Only Beneficial if You Know What to Do With It

Big Data is Only Beneficial if You Know What to Do With It

Big data continues to be a big topic for businesses, as organizations stand to gain much from analyzing data and identifying trends. This can help you understand how your business will function in the future, but there are two topics of concern that you need to consider before using the data: how exactly do you want to use the data, and will the data that you’ve collected help you in achieving that goal?

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The Surprising Benefits of Having a Well-Read Workforce

The Surprising Benefits of Having a Well-Read Workforce

As a business owner, we understand that you’re an exceptionally busy individual. Even when you’re not keeping operations moving forward, you have other important matters to attend to, like your real life. However, science has (almost) proven that there’s one activity that you may (or may not) do that can inadvertently improve the way you do business: read literary fiction.

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Research Shows Why it May Be Time to Rethink the 8-Hour Workday

Research Shows Why it May Be Time to Rethink the 8-Hour Workday

If we asked you to tell us how many hours a day you actually work, what would the figure look like? Chances are that you as a business owner put in a little more than the average worker, but would it total over the requisite eight hours? A recent study shows that while eight hours of work 200 years ago was considered revolutionary, it might be a bit on the long side to expect good work from good employees.

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When Innovation Goes Wrong, Growth Suffers

When Innovation Goes Wrong, Growth Suffers

Technology, like it or not, is critical to the success of any business. However, the constant growth and trends of technology can be alarming, and make it difficult to plan for the future. Innovation has always been an important player in business technology, but more often than not, the IT budget doesn’t have the flexibility to evolve with the times. In this situation, what can you do?

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Tip of the Week: Grow Your Business 4x Faster By Giving Employees Choices

Tip of the Week: Grow Your Business 4x Faster By Giving Employees Choices

Tracking metrics is a major part of today’s business world. Many organizations use time-tracking software and other KPIs to ensure that their team is working at maximum efficiency, all day every day. Yet, some organizations are so bent on doing so that they’ve forgotten to ask the question of whether they should be doing all of this.

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Tip of the Week: 4 Ways to Stop Being Such a Workaholic

Tip of the Week: 4 Ways to Stop Being Such a Workaholic

Even though taking a break from work seems like something that everybody would want to do, many cogs in the corporate machine choose to forgo breaks in the name of productivity. Oddly enough, this is a counterproductive move, seeing as taking breaks actually makes you more productive by improving your job performance.

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We Just Want These 4 IT Pain Points to Be Resolved Already

b2ap3_thumbnail_frustration_by_technology_400.jpgThe term “IT headaches” is an oxymoron, due to the fact that technology is supposed to make life easier, not harder. Yet, headaches and feelings of frustration often accompany working with technology--with the most frustrating headaches often stemming from issues that should no longer exist in 2016. Case in point, these four issues that cause us major “IT headaches.”


Passwords Still Being the Norm
Managing dozens of passwords can be a daunting task, especially if you follow best practices by making a different password for each account, and make sure that every password is complex and hard to remember. One solution is to use a password management tool like LastPass. While this a great way to simplify managing all of your passwords, the fact remains passwords are susceptible to theft. Plus, let’s not forget how annoying it is to navigate to a login page every time you need to access your account.

What makes passwords so frustrating to work with is that, thanks to the range of alternative security tools available on today’s market, passwords should be obsolete. Multi-factor authentication technology and biometric tools like retina and fingerprint scanning are easily available and make for a more secure option, as well as being more convenient to use. Knowing this actually makes it more frustrating when encountering password issues.

Aggressive Promotional Tactics From Technology Vendors
Let’s not beat around the bush here, this is first and foremost a criticism of you, Java and Flash. “Free” apps like this are often times only free because they get paid by sponsors to sneak in extra gimmicks, like annoying browser toolbars (with Yahoo and Ask being two of the worst) or a trial of antivirus software--both of which are difficult to remove once they’re installed on your PC. In most cases, you can opt-out of these “bonuses” during installation, but if you’re in a hurry, it’s easy to overlook this and leave the box check-marked.

This reminds us of another failed promotional tactic by Microsoft: getting users to “make Internet Explorer your default browser” with the aid of a prompt appearing every time you open IE--an approach that’s widely mocked by longtime Microsoft users. Unfortunately, such heavy-handed promotional tactics seem to be the trend for technology vendors, not the exception, which only adds to the frustration of working with technology.

Outdated Technology Still Being Used
It’s 2016 and paperless technology is easy to come by while being super affordable, yet, “modern” offices the world over are still littered with printers and fax machines. Now, as you’ve likely experienced, working with such equipment that’s prone to paper jams bring about a completely new level of IT frustrations--frustrations which can be avoided altogether by instead going with paperless solutions like PDFs, digital signatures, digital scanners, and cloud computing. Typically, businesses that go the route of using outdated and inefficient equipment, do so in an attempt to save money. However, in the end, this strategy actually ends up backfiring when time and productivity are lost.

Websites that Don’t Do What They’re Supposed To
Today’s computing age is heavily dependent upon the Internet, websites, and browsers. Yet, few standards exist for website design and browser functionality, which makes surfing the web an error-filled and maddening experience. Scott Matteson of TechRepublic vents:

Constant updates. Plugin woes. Websites that require you to log in to proceed to view an article but then take you to the home page when you comply. Browsers that don't save credentials no matter how many times you tell them to. Cumbersome site registration with illegible captchas and the requirement to wait for an email to complete setting up your account. (This is getting a better with the opportunity to log in with social media accounts, I'll admit.) The necessity to log your account ID and password somewhere or else use the same one you use everywhere—which is a BIG no-no. The list goes on.

We couldn’t agree more.

At Computerware, we experience our fair share of technology frustrations, and by far, the worst frustrations are akin to the ones listed above because they’re so easily avoidable. We’re sure that you’ve experienced these same frustrations on some level, and we’re here to tell you that IT doesn’t have to be this way! Reach out to us today and tell us about your worst technology grievances. You’ll be happy to learn that we’ll have a technological solution for you to remedy any and all of your IT woes.

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What it’s Like to Have Your IT Company Go the Extra Mile

b2ap3_thumbnail_more_vendor_agreements_400.jpgThe appeal of a do-it-yourself project is that you’re the one doing the work. With the Do It Yourself (DIY) approach, whatever it is you're working on, you know for sure that it’s getting the attention it deserves. This is why it can be rather unnerving to have someone who you don’t fully know or trust work on your stuff. This is especially the case when it comes to your company’s technology.

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Here’s What Cloud Computing for Business is All About

b2ap3_thumbnail_cloud_benefits_400.jpgWe talk about the cloud and how it changes the way that businesses approach their technology solutions a lot, and for a good reason. It’s become so commonplace in the business environment that you’d be hard-pressed to find any organization that doesn’t take advantage of cloud computing in some form or another. In a competitive industry, the small business needs all of the help it can get, and the cloud delivers.

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