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Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Collaboration Is a Big Deal for Businesses

Collaboration Is a Big Deal for Businesses

“Un pour tous, tous pour un,” was made famous by Alexandré Dumas’ The Three Musketeers. The collaboration of the Musketeers: Athos, Aramis, Porthos with the brave and clever D'Artagnan makes for great fiction, but for the average business, the act of working together for a single goal possible is less heroic, but still mandatory. Let’s take a look at modern collaboration.

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Reliable Communications Help Build Better Relationships

Reliable Communications Help Build Better Relationships

Communication plays a critical role in the way you develop relationships and clients. To optimize communication with your clients and customers, proper use of technology is essential, but it also makes for a much nicer experience from an operational standpoint. How can your business utilize this powerful communications technology?

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Tip of the Week: Improve Collaboration With Process

Tip of the Week: Improve Collaboration With Process

Like a well-oiled machine, any business needs its internal components to line up correctly, interacting with the others to accomplish the ultimate goal of the device. This is more or less how we always describe collaborative processes in the context of your IT. Here, however, we’re going to focus our tip on ensuring these processes are directed by employees who are ready to collaborate as well.

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A Hosted VoIP System Comes with Real Benefits

A Hosted VoIP System Comes with Real Benefits

There are many reasons why a hosted Voice over Internet Protocol telephone solution (also known as hosted VoIP) is popular for small businesses. This is due to the many benefits that a small business can glean from such a solution, both in its security and its overall operations. We’ll review some of these benefits here.

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Does Messaging Actually Slow Down Productivity?

Does Messaging Actually Slow Down Productivity?

While email remains an important facet of professional business communications, the instant message is of rising importance in office environments everywhere. While any one of many factors may contribute to this shift, it provides those businesses that adopt it great advantages to their internal processes, and might even aid in their cybersecurity.

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Vendor-Caused Headaches Are Not Necessary

Vendor-Caused Headaches Are Not Necessary

You provide a good or service to your clients, and therefore, could be considered a vendor to them. Similarly, your organization depends on the goods and services of other organizations, making your business a client as well. All of this can become quite complicated and convoluted, which brings up the question of how you’re managing all of these loose ends. Are you keeping your vendors managed as well as you should be?

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Do You Know Everything that VoIP Can Do?

Do You Know Everything that VoIP Can Do?

Voice over Internet Protocol, or VoIP, has been widely accepted by the business community as an excellent communication tool. This is due to both the cost savings that VoIP offers, as well as the many, many features that are inherently bundled into the solutions available. There may be more of these features than you may realize. Here, we’ll review some of these features, and disprove some misconceptions along the way.

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Your Emails Won’t Be Secure Without these Safeguards

Your Emails Won’t Be Secure Without these Safeguards

Are your employees putting your organization’s security at risk due to poor email practices? This is a question that all business owners need to consider--especially if you deal in sensitive information. We recommend that all businesses utilize a two-pronged approach to email security, including both technology measures to secure communications on the technical side and training to secure on the human side.

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How Word Got Around in a Galaxy Far, Far Away

How Word Got Around in a Galaxy Far, Far Away

Science fiction is filled with incredible technology, especially in terms of how the characters communicate. This is especially true in the epic space opera Star Wars. Fortunately for viewers like you and me, some of the communication devices and technologies used a long time ago, in a galaxy far, far away, may not be so far off.

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Those Cute Little Emojis May Be Putting Your Data at Risk

Those Cute Little Emojis May Be Putting Your Data at Risk

As the world of technology grows increasingly mobile, emojis are appearing in the most unlikely of places, like business communications. Even though emojis may seem rather cute and innocent, their use by employees may cause more problems than they’re worth. :-O

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Tip of the Week: This Free Extension Helps You Get to the Bottom of Your Grammar Mistakes

b2ap3_thumbnail_grammarly_productivity_400.jpgTo become a grammar expert takes years of education--a luxury that few modern workers have. Thankfully, there are tools available online that can make anybody a grammar expert. One such tool is Grammarly, a free Chrome extension and web-based app.

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Tip of the Week: How to Type Special Characters Like Accents

b2ap3_thumbnail_special_characters_alt_codes_400.jpgWhat’s the difference between a cafe and a café? By definition, there’s no difference, but to a coffee aficionado, that symbol above the ‘e’ makes all the difference. But how do you type special characters like this? Here are two easy ways.

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You’re Not Doing Yourself Any Favors Using a Legacy Phone System

b2ap3_thumbnail_that_voip_phone_system_400.jpgWhen it comes to technology, one of the biggest pain points of the modern business is communication. Business executives want to stay connected to their office and their clients at all times in order to optimize customer support and productivity. Overall, companies are looking to get more out of their phone system, and VoIP is the answer. With many additional features and significantly lower costs, VoIP is a major contender in the modern office.

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Can a Robot Win the Pulitzer Prize?

b2ap3_thumbnail_robots_writing_stories_400.jpgTo maximize your business' communicative abilities, you need to produce content. Content is found almost everywhere and it is an essential variable in every form of written communication. Innovators don’t miss out on the importance of content, and have developed content-writing software. Yet, this poses an important question: can a robot truly imitate prose written by a human?

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Tired of Email? Here are Some Alternatives

b2ap3_thumbnail_email_alternatives_400_20141208-145341_1.jpgEver since the world adopted the Internet, email has been a part of the picture. Initially, email seemed like a dynamic tool compared to faxes and metered mail, but now, the average worker despises their email inbox for its unreasonable demands on their time and its hindrance to productivity. Are there any options that can replace email in the workplace?

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Streamline Your Communications with VoIP and Save Money!

b2ap3_thumbnail_voip_saves_businesses_money_400.jpgThere are many ways to get ahead with your business. One of the easiest ways to grow your company is to simplify operations. Often times, procedures become overly complex and drag down productivity, making everything more expensive. Having an overly complex communications system is a sure way to stunt growth. You can simplify your operations with VoIP.

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Only 25% of Homes are Projected to Have Wired Phone Service by 2015

b2ap3_thumbnail_cutwire400.jpgTraditional phone lines, also known as the Public Switched Telephone Network (PSTN), are being made obsolete thanks to new technology that's more affordable and convenient like Voice over Internet Protocol (VoIP). At the PSTN peak, almost every home was connected by it. This figure will be cut by 75% in the U.S. come 2015. Don't let your business get stuck with obsolete technology!

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3 Reasons Why Texting Should Not be Used for Work

b2ap3_thumbnail_text400.jpgFor some people, texting feels like second nature. The National Texting Championship is a great example of this, it's a competition where texters' speed, accuracy, and dexterity are put to the test. Last year's winner, 17-year-old Austin Wierschke, practiced for the competition by sending 500 texts a day. Texting makes communicating easier, but is it appropriate for business?

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Nomophobia: A Horrible Terror

b2ap3_thumbnail_mum400.jpgWhat are you afraid of? Statistically, the top human fears are quite shocking. Public speaking ranks number one above heights, bugs, deep water, financial problems, and even death. For some people, these popular fears are a cakewalk compared their biggest fear; being without their cell phones!

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Hashtags Mean Business

b2ap3_thumbnail_tagball400.jpgWhat's a #hashtag? One recent addition to popular culture is the use of hashtags. Every time you look at a flier, watch the news, or talk with a teenager, you'll be exposed to different and confusing hashtags. What are hashtags anyway? What's their function? How can they help your social media marketing efforts? #readmore

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