facebook linkedin twitter

Computerware Blog

I Lost Data Once… A Collection of Horror Stories; Part 2

I Lost Data Once… A Collection of Horror Stories; Part 2

Here’s a horror story about an entrepreneur who, at a glance, was following many data backup best practices. Unfortunately, at the end of the day, things didn’t go so well when a crucial task was missed.

The Backup That Let Me Down

Story from a property manager

A little background about me; I was formerly a sales manager, and I did things the ‘old school’ way. I learned as much as I could about my prospects so when I’d follow up I’d have a lot to talk to them about. I’d know their birthdays, their anniversaries, their kids’ names, you name it. I also learned that having a detailed record of all of their interactions with my company helped me give them a very personalized touch. 

I was always inspired by my dad, who basically built and ran a series of rental properties with his own two hands while working a full-time job. I scrimped and saved until I could buy the duplex I was living in, and the rest is history.

Today, my properties are my main source of income and my family and staff rely on them. That means collecting rent, paying taxes and payroll, managing utilities, and keeping up with my maintenance team requires a fair amount of logistics.

My dad gave me two critical life lessons that I’ll never forget. The first one is measure twice, cut once, and the second is you can’t do it all, so rely on the expertise of others. I’ve always taken these lessons to heart, but I did have some tricks that my dad never did.

I wanted my apartments to be nice, so many of them include things like Wi-Fi, smart locks, and some even have gates. Some of the commercial properties have even more going on. Either way, managing everything requires a pretty elaborate setup at my main office, and keeping track of tenant names, documentation, and employees is dependent on my IT.

I followed my dad’s lesson and relied on a trusted IT company to set everything up, and when they recommended I get a backup system, I didn’t bat an eye. They set it all up and showed my office manager how to use it, how to restore files if ever needed, and they checked back in a month later to check their work.

That was three years before the event…

The event happened at the worst possible time. We were juggling with some maintenance issues, we had some tenants cycling out, and it was all happening during tax season. Oh yeah, and my office manager was on her honeymoon.

The software that handles all of our internal communication, scheduling, and payroll got corrupted. After a morning of sweating over it myself, I finally called my poor office manager, who was literally on the edge of cell phone service AND roaming on a beach in the Bahamas. She helped walk us through accessing the backup to restore. I had also called and left a message at the IT company that originally set up the backup.

The restore ran, and a couple hours later it said it was finished. We opened up the software but the data was still corrupted. We tried another restore to pull data from a previous backup, and a few hours later we got the same result.

We finally got tech support on the phone and it turns out that the software changed how it stored its data a year ago, so it wasn’t being backed up. Everything else was, but this critical piece of my business wasn’t being backed up at all.

This data was so crucial that we would have had to spend months and hundreds of hours of labor before we would reach normality again. Not to mention the embarrassment of having to go to our tenants with our tails between our legs to collect bank account and contact info. Worst of all, we were made clearly aware of the issue back when our software updated - we just didn’t think it would have affected our backup. We didn’t even think about the backup.

Fortunately, after several days of phone calls and hair pulling, followed by a big fat bill, the data was able to be accessed and we were back in business. Honestly, I would have paid that bill four times over to get my data back (but don’t tell the IT company or the software vendor that, sheesh!).

It could have been prevented, and now we actively test our backups once per month. It only takes us a few hours, and that time is absolutely worth it. We essentially simulate a situation where the only data on our network is the backup, and see if we can run off of that.

Since we’ve been doing these monthly tests, we’ve actually found two other major instances where data wasn’t being backed up, so it’s already saved us from a future disaster.

Test your backups, or else you may as well not have backed up at all!

The Lesson

Thank you so much for sharing that story! Things can definitely change on your network over time, and systems that you’ve set up should be audited to make sure they are performing their job. For example, adding a new device or application on a secure network could lead to that network no longer being secure. The same goes for backup. 

We perform tests of backups in a similar fashion, because if your backup doesn’t contain everything you need, it won’t do you much good when you need to restore from it.

Looking to prevent a future horror story from affecting your business? Give us a call at (703) 821-8200 and ask about our data backup solutions.

Confronting Video Conferencing Doubts
I Lost Data Once… A Collection of Horror Stories; ...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Saturday, April 04, 2020

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Tip of the Week Technology Best Practices Privacy Business Computing Internet Cloud Software Business Management Data Hackers Hardware Microsoft Network Security Workplace Tips Backup Managed Service Provider Business Hosted Solutions Productivity Email Malware IT Services Saving Money Efficiency Productivity Computer Google User Tips Innovation IT Support Smartphones Small Business IT Support Data Backup Mobile Devices VoIP Quick Tips Network communications Business Continuity Collaboration Gadgets Android Microsoft Office Data Recovery Upgrade Social Media Disaster Recovery Mobile Office Cybersecurity Server Virtualization Smartphone Communication Miscellaneous Mobile Device Management Phishing Holiday Ransomware Windows Windows 10 Vendor Management Operating System Passwords Outsourced IT Tech Term Facebook Managed IT Services Remote Monitoring Unified Threat Management Apps Internet of Things Mobile Device BDR Automation Users Analytics Managed IT services Mobile Computing Data Management BYOD Remote Computing Apple WiFi Windows 10 Artificial Intelligence History The Internet of Things Marketing Browser Cloud Computing Save Money Training Firewall Alert Big data Help Desk App Bandwidth Office Business Technology Encryption Spam IT Consultant Office 365 Two-factor Authentication Information Technology Windows 7 Going Green Government Managed IT Maintenance Printer Cybercrime Bring Your Own Device Health Antivirus Hard Drives Access Control Content Filtering Gmail Managed Service Recovery Employer-Employee Relationship Tech Support Virus Retail Wireless Technology Cost Management Search Information Hiring/Firing Budget Healthcare Computers Windows 8 Saving Time Outlook VPN Best Practice Lithium-ion Battery It Management Travel Education IBM Blockchain Humor Update Augmented Reality Data Loss Hacking Project Management Networking Phone System Money Document Management iPhone Computing Customer Service Hard Drive Intranet Law Enforcement Twitter Applications Storage Website Solid State Drive Patch Management Compliance Mobility Customer Relationship Management Data storage Conferencing Risk Management PowerPoint Value Data Breach Password Administration Save Time Legal Hacker Downtime Current Events Regulations Avoiding Downtime Proactive IT Computer Repair Running Cable SaaS Wireless File Sharing Securty Excel Data Security DDoS Google Maps Social Engineering Black Market Word Scam Flexibility Cryptocurrency Cooperation Laptop Monitoring Meetings Business Intelligence Vendor Cortana Private Cloud Business Growth Digital Payment Wi-Fi Router Digital Websites Management Telephony Machine Learning Comparison Tablet Paperless Office Telephone Systems Vulnerabilities Company Culture Software as a Service Sports User Disaster Virtual Desktop Social Networking Hosted Solution Social Voice over Internet Protocol End of Support Fax Server Robot Managed Services Provider Teamwork Heating/Cooling Data Protection IT service Entertainment Distribution Virtual Reality Politics Streaming Media Downloads Automobile Managed Services Emails Bluetooth Gaming Console Managed IT Service Chromebook eWaste Computing Infrastructure Hack Net Neutrality Redundancy How To Chrome Text Messaging Google Docs Webcam Memory Evernote Processor Experience Download Cleaning Virtual Assistant Monitors Multi-factor Authentication Processors Computer Accessories Office Tips USB Telephone Microchip Taxes Start Menu Tech Terms Co-managed IT Distributed Denial of Service Trending Inbound Marketing User Error Professional Services YouTube Presentation Mobile Technology Unified Communications Settings Mouse Public Cloud Licensing Uninterrupted Power Supply Integration Specifications Safety Pain Points Programming Statistics Vulnerability Smart Devices Documents Identity Theft Bitcoin Lifestyle Network Congestion Term Screen Reader Customer Resource management Notifications CCTV Electronic Medical Records Transportation Gamification Video Conferencing cache Upselling Television Directions Display Music Smart Tech Business Metrics Computer Malfunction Best Practives Recording Optimization switches Writing Piracy Upload Communitications Reliable Computing PDF HTML In Internet of Things Recycling Video Surveillance SSID How To Upgrades Fiber-Optic Database WannaCry Analytic Dark Web Free Resource Time Management Freedom of Information Microserver Processing Best Available Keyboard Telephone System Corporate Profile Product Reviews Saving ZTime Health IT Employee/Employer Relationship LiFi Mobile Security Assessment Read SharePoint Wasting Time Multi-Factor Security Cost Motion Sickness Logistics Virtual Machines Software License Domains Trends IT Assessment Scalability Work/Life Balance Devices Tip of the week Get More Done Debate Cyber security Deep Learning Fraud Public Speaking Tactics Messenger Tracking Harddrive Google Calendar Bookmark Device Management Touchscreen GPS News Turn Key Google Play Telephone Service Shortcut Rental Service VoIP Printer Server Employer/Employee Relationships Visible Light Communication UTM Content Cabling Content Management Consultation Managing Costs Entrepreneur Legislation Error Web Server External Harddrive Business Managemenet Knowledge Trojan Microsoft 365 IT consulting Troubleshooting IT Plan Enterprise Resource Planning Electronic Health Records Organize Browsers Environment Accountants A.I. Administrator Medical IT Trend Micro HIPAA email scam Addiction Memes Books Workers Technology Tips Flash Electronic Payment online Currency 3D Fake News Ebay Security Cameras Threats CIO Competition Supercomputer Audit Thin CLient User Tip Proactive Maintenance Advertising Worker Data Warehousing Navigation Virtual Machine Staffing Google Wallet Wireless Headphones Smart Phones Solutions Windows XP Business Owner Migration Connected Devices Surveillance Data Analysis Employees Society Equifax Fleet Tracking LinkedIn Emergency Hard Drive Disposal eCommerce Displays IP Address Network Management IT Reading Samsung Access Device security Human Resources MSP G Suite Adminstration Microsoft Excel Pirating Information GDPR Managing Risk Micrsooft Application Employer Employee Relationship Computer Care Leadership Webinar SQL Server Archive Google Drive Windows Server 2008 Tech Hypervisor Drones Nanotechnology Social Network Hacks Physical Security Skype Desktop Finance Development Spyware Mobile Payment Fileless Malware Hybrid Cloud Startup Asset Tracking Banking Botnet Holidays Business Cards Service Level Agreement Relocation Tablets Permissions Language Username Sync Modem Strategy Digital Signature Unified Threat Management Backup and Disaster Recovery Point of Contact Electricity Printing Proxy Server Azure Internet Service Provider Managing Stress Personal Information Regulation CrashOverride 3D Printing Financial Capital Productuvuty Printers

toner1