All businesses need technology to function properly, at least to a certain extent. Depending on how heavily they rely on technology for operations, however, they will need varying degrees of support. Some businesses are fortunate enough to have an in-house IT department that can handle most any request, but others depend on employees being their own tech support option. Needless to say this isn’t the preferable scenario to be in.
As we have previously mentioned, most organizations will fall into one of two categories: they either have an in-house IT department for technology support, or they rely on users knowing what to do in the face of technology troubles. The businesses that don’t have an IT department think they are going to save money in the long term by not having IT resources available on-premises, but this is actually quite counterproductive. Saving money can only be considered saving if you don’t wind up throwing it away on issues that could have been prevented in the first place with proactive maintenance. Unfortunately, many small businesses simply don’t have the budget to hire on-site IT administrators, which leads them to either ignore IT maintenance and support entirely, or outsource to skilled professionals.
The more optimistic scenario assumes that your organization has the budget to sustain an in-house IT department. They might be busy with day-to-day operations and not have time for every question that your staff has about their problems. This leads them to solve problems on their own, which can complicate future maintenance.
The same can be said about the former scenario. Your in-house IT department might be too busy to help your employees keep their technology in proper working order due to prioritizing innovation. Therefore, a certain balance needs to be struck between providing IT support for employees, as well as innovating and pushing operations to be as efficient as possible. What is any organization on a budget to do?
Computerware can help you implement a help desk solution that is great for any organization. This includes assisting your business’ IT with managing day-to-day operations, as well as providing support for your organization’s employees who are asking for assistance with their technology. To learn more about our help desk solution, reach out to us at (703) 821-8200.