facebook linkedin twitter

Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Hosted VoIP Can Improve Customer Service

Hosted VoIP Can Improve Customer Service

Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and make things right. All goes back to normal for a while. A few weeks later the client wants to discuss something else and calls your cell phone directly instead of using the proper channels. You politely try to direct them to use your business line, but as the months go by, they start racking up more and more calls to your cell phone, taking your valuable time when any one of your employees could have helped them.

Continue reading

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Tip of the Week Technology Best Practices Business Computing Privacy Software Internet Cloud Data Hackers Business Management Hardware Workplace Tips Network Security Microsoft Productivity Backup Business Email Managed Service Provider Hosted Solutions Productivity IT Services Efficiency Malware Saving Money Google Innovation Small Business User Tips Collaboration Computer IT Support VoIP Data Backup Quick Tips Smartphones Network IT Support Data Recovery Mobile Devices communications Business Continuity Android Microsoft Office Gadgets Disaster Recovery Communication Smartphone Phishing Cybersecurity Social Media Upgrade Mobile Office Server Mobile Device Virtualization Miscellaneous Managed IT Services Windows Passwords Ransomware Mobile Device Management Users Holiday Vendor Management BDR Operating System Apps Outsourced IT Windows 10 Internet of Things Tech Term Automation Remote Monitoring Facebook Unified Threat Management BYOD Mobile Computing Analytics Data Management Managed IT services Remote Computing WiFi Apple Windows 10 Covid-19 Cloud Computing Browser Spam The Internet of Things Save Money Marketing Help Desk Managed Service Training History Artificial Intelligence Firewall Business Technology Big data Bandwidth Alert Encryption Health App IT Consultant Two-factor Authentication Information Technology Office 365 Office Budget Content Filtering Networking Gmail Information Going Green Government Cybercrime Wi-Fi Hard Drives Bring Your Own Device Maintenance Antivirus Managed IT Access Control Printer VPN Windows 7 Blockchain Lithium-ion Battery Best Practice Remote Work Healthcare Recovery Windows 8 Outlook Employer-Employee Relationship Document Management Hiring/Firing Retail Wireless Technology Cost Management Computers Saving Time Search Tech Support Virus Data Loss Phone System Customer Service Risk Management IBM Storage Money Augmented Reality Computing Project Management Humor Hacking Vendor Conferencing Travel Data Security Avoiding Downtime Education It Management Update Patch Management iPhone Legal Mobility Wireless Current Events Voice over Internet Protocol Regulations Data Breach Save Time Website Router Downtime Customer Relationship Management Meetings SaaS End of Support PowerPoint Computer Repair Running Cable Remote Value Law Enforcement Proactive IT Applications Password Administration Solid State Drive Compliance Hacker Data storage Intranet Flexibility Twitter File Sharing Laptop Hard Drive Social Scam Social Engineering Management Net Neutrality Chrome DDoS Business Intelligence Excel Paperless Office Vulnerabilities Digital Payment Sports Disaster Digital Private Cloud Word Hosted Solution Fax Server Websites Comparison Tablet Employee/Employer Relationship Company Culture Telephony Robot Securty Cooperation Machine Learning Cortana Telephone Systems Software as a Service Social Networking Black Market Cryptocurrency Employees Monitoring User Virtual Desktop Business Growth Google Maps Cleaning Pain Points Politics Monitors Time Management Integration Virtual Reality Emails Office Tips Holidays Automobile Multi-factor Authentication Documents Chromebook Telephone Teamwork Heating/Cooling User Error Entertainment Redundancy Co-managed IT Hack Managed Services Provider YouTube Computing Infrastructure Unified Communications Settings Display Evernote How To Download Computer Accessories How To Virtual Assistant Lifestyle Gaming Console Managed Services eWaste Start Menu Tech Terms Managed IT Service Trending Webcam Microchip Taxes Mobile Technology Mouse Text Messaging IT service Distributed Denial of Service Distribution Uninterrupted Power Supply Programming Processor Smart Devices Statistics Network Congestion Public Cloud Licensing Processors Bluetooth Vulnerability Cost USB Video Conferencing Bitcoin Data Protection Presentation Inbound Marketing Solutions Identity Theft Streaming Media Notifications Google Docs Professional Services eCommerce Memory Experience Downloads Specifications Safety Accountants A.I. Corporate Profile Read Tech IT Assessment Hypervisor email scam Addiction Freedom of Information Regulations Compliance In Internet of Things Advertising Flash Fileless Malware Hybrid Cloud Gig Economy Digital Signature CIO Assessment SharePoint Remote Working Proxy Server Azure Supply Chains Motion Sickness Wireless Headphones Staffing Google Wallet Google Calendar Device Management Modem Strategy Scalability Migration Connected Devices Windows XP Tip of the week Equifax Fleet Tracking Society VoIP Content Management Upselling Term Electronic Health Records Messenger Tracking Network Management Displays Touchscreen News Webinar Business Managemenet Electronic Medical Records Transportation Financial Data PDF Knowledge Directions Memes Smartwatch Rental Service Micrsooft Consultation Video Surveillance Recording Optimization Device security MSP Saving ZTime Dark Web Free Resource 2FA Web Server Nanotechnology Social Network Best Available Keyboard Drones Technology Tips online Currency SSID Managing IT Services Cabling Desktop Finance Administrator Startup Asset Tracking Audit Processing Surveillance Books Workers Business Cards Service Level Agreement Domains Fake News Health IT Telework Permissions Language Harddrive IT Wasting Time Supercomputer Unified Threat Management Backup and Disaster Recovery Public Speaking Data Warehousing LinkedIn Debate Logistics Remote Workers Virtual Machines Username Bookmark Screen Reader Customer Resource management Shortcut Access Best Practives GPS Virtual Private Network Cyber security Worker Gamification Emergency Hard Drive Disposal Smart Tech Entrepreneur Music Computer Care Archive Google Play Development Telephone Service Reading Samsung Piracy Upload Troubleshooting switches Writing Microsoft Excel External Harddrive Skype Employer/Employee Relationships FinTech Environment Microserver Managing Costs Employer Employee Relationship Fiber-Optic Database HIPAA Upgrades Google Drive Windows Server 2008 Microsoft 365 Data Storage G Suite HTML Point of Contact Thin CLient Browsers Reviews Hacks Physical Security Telephone System Competition Spyware Mobile Payment 3D Ebay Medical IT Procurement Trend Micro Mobile Security Electronic Payment LiFi Proactive Maintenance Organization Banking Botnet Multi-Factor Security Electricity Printing Get More Done Security Cameras Threats Relocation Tablets Software License Trends Business Owner Smart Phones User Tip Devices Work/Life Balance Turn Key Navigation Communitications Virtual Machine Fraud Tactics IP Address Deep Learning Printer Server PCI DSS Sync Analytic Leadership Data Analysis Shopping CCTV Application cache Television Trojan Recycling Adminstration Pirating Information Supply Chain Management UTM Content Visible Light Communication Human Resources Printers SQL Server AI Business Metrics Computer Malfunction Legislation Error WannaCry GDPR Internet Service Provider Managing Risk Reliable Computing IT Plan Enterprise Resource Planning IT consulting Organize Product Reviews CrashOverride Capital Personal Information Productuvuty Financial Managing Stress Regulation 3D Printing