facebook linkedin twitter

Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Introducing the Service Level Agreement

Introducing the Service Level Agreement

Every business will face a major technology problem at one time or another. Whether it is because your server just decided to quit on you, or you have received a not-so-friendly worded letter telling you to stop using a piece of software, managing technology for a whole organization is difficult. In cases like this, partnering with a managed service provider can be a real benefit. If you are going to choose to outsource some or all of your IT management to a provider, you will likely have to sign a service level agreement (SLA). Today, we look at the purpose of a SLA and how it works to benefit both parties of the agreement.

Continue reading

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Tip of the Week Technology Best Practices Business Computing Privacy Internet Cloud Software Hackers Data Business Management Hardware Microsoft Network Security Workplace Tips Backup Hosted Solutions Managed Service Provider Business Productivity Productivity Email Malware IT Services Saving Money Efficiency Google Computer User Tips Small Business Innovation Collaboration VoIP IT Support Quick Tips IT Support Data Backup Smartphones communications Mobile Devices Network Business Continuity Microsoft Office Gadgets Cybersecurity Android Data Recovery Disaster Recovery Social Media Upgrade Communication Mobile Office Server Smartphone Phishing Virtualization Mobile Device Management Miscellaneous Vendor Management Ransomware Holiday Operating System Passwords Managed IT Services Apps Windows Outsourced IT Tech Term Windows 10 Unified Threat Management Remote Monitoring Mobile Device Facebook Users Internet of Things BDR Automation BYOD Remote Computing Managed IT services Data Management Apple Mobile Computing Analytics Windows 10 WiFi Artificial Intelligence Cloud Computing Marketing The Internet of Things History Training Firewall Browser Save Money App Big data Encryption Business Technology Spam Help Desk Alert IT Consultant Office 365 Information Technology Two-factor Authentication Bandwidth Health Office Managed IT Access Control Content Filtering Windows 7 Budget Going Green Gmail Hard Drives Maintenance Government Bring Your Own Device Printer Cybercrime Antivirus Cost Management Managed Service Lithium-ion Battery Best Practice Windows 8 Outlook Hiring/Firing Information Wireless Technology Tech Support Saving Time Healthcare Recovery Virus Computers Employer-Employee Relationship VPN Search Retail Hacking Update Phone System iPhone Data Security It Management Blockchain Remote Work Networking Data Loss IBM Money Document Management Customer Service Augmented Reality Humor Computing Project Management Travel Education Password Solid State Drive Value Compliance Applications File Sharing Avoiding Downtime Data storage Flexibility Current Events Risk Management Hard Drive Hacker Conferencing Mobility Voice over Internet Protocol Save Time Patch Management Legal Downtime Regulations Covid-19 Customer Relationship Management Wireless PowerPoint Proactive IT Data Breach Computer Repair Running Cable SaaS Storage Website Vendor Administration Intranet Twitter Law Enforcement Cortana Software as a Service Black Market Net Neutrality Cryptocurrency Google Maps Business Intelligence Laptop Social Engineering Digital Payment Business Growth Excel Monitoring User Router Virtual Desktop Fax Server Scam Meetings Social Comparison Tablet Paperless Office Management Private Cloud Company Culture Wi-Fi DDoS Sports Telephony Social Networking Disaster Vulnerabilities Cooperation End of Support Hosted Solution Digital Machine Learning Telephone Systems Robot Websites Word Securty Streaming Media Solutions Inbound Marketing Bluetooth Uninterrupted Power Supply Distribution Professional Services Identity Theft Vulnerability Integration Bitcoin Processors Co-managed IT User Error Chrome Memory Data Protection Cost Politics USB Pain Points Google Docs Virtual Reality Emails Experience Automobile Presentation Chromebook Cleaning Downloads Managed Services Provider Monitors Hack Specifications Safety Computer Accessories Lifestyle Office Tips Computing Infrastructure How To How To Multi-factor Authentication Redundancy Employee/Employer Relationship Download Documents Trending Managed Services YouTube Entertainment Mouse Unified Communications Settings Managed IT Service Telephone Teamwork Heating/Cooling Gaming Console Evernote Virtual Assistant Microchip Taxes Webcam Statistics Text Messaging Programming Distributed Denial of Service Processor Network Congestion IT service Start Menu Tech Terms Smart Devices eWaste Mobile Technology Public Cloud Licensing Gamification Microsoft Excel Video Conferencing Banking Botnet Smart Phones Organize Recycling Navigation Screen Reader Computer Care Virtual Machine Customer Resource management Relocation Tablets Shortcut Analytic Upgrades Troubleshooting LiFi Data Analysis Smart Tech Employees PCI DSS Entrepreneur Product Reviews Piracy Google Drive Upload Windows Server 2008 eCommerce Communitications Sync Read HTML SQL Server Supply Chain Management Notifications CCTV Environment Leadership Fiber-Optic Spyware GDPR Database Mobile Payment Managing Risk HIPAA Adminstration Pirating Information Mobile Security Internet Service Provider Business Metrics Computer Malfunction Electronic Payment Work/Life Balance Electricity Tech Printing Hypervisor Telephone System Reliable Computing Competition Deep Learning Business Owner Webinar Device Management Visible Light Communication Fileless Malware Multi-Factor Security Hybrid Cloud Regulations Compliance Software License Trends Holidays IT Assessment In Internet of Things Content Management IT consulting Proxy Server Devices Azure Remote Working Business Managemenet Fraud cache Modem Tactics Television Strategy IP Address Electronic Medical Records UTM Transportation Content Motion Sickness Human Resources WannaCry Term Scalability Application online Currency Advertising Flash Corporate Profile Directions Legislation Display Error Financial Data Messenger Tracking Upselling CIO IT Plan Time Management Recording Enterprise Resource Planning Freedom of Information Optimization Electronic Health Records Windows XP Dark Web Accountants Free Resource A.I. Rental Service Staffing Google Wallet email scam Assessment SSID Addiction SharePoint Memes Video Surveillance Health IT Tip of the week Managing IT Services Web Server Saving ZTime LinkedIn Society Processing Google Calendar Cabling Digital Signature Best Practives Displays Administrator VoIP Wireless Headphones Wasting Time Telework Books Workers Micrsooft Migration Touchscreen Logistics Connected Devices News Virtual Machines Surveillance Archive Bookmark Equifax Knowledge Fleet Tracking Remote Workers Supercomputer Harddrive Microserver Skype Drones Consultation Network Management Cyber security IT Debate Device security Employer/Employee Relationships MSP Virtual Private Network PDF Google Play Technology Tips Telephone Service Worker GPS Development External Harddrive Permissions Language Nanotechnology Audit Managing Costs Social Network FinTech Reading Samsung Best Available Keyboard Get More Done Point of Contact Desktop Microsoft 365 Finance Fake News Printer Server Browsers Startup Asset Tracking Data Storage Employer Employee Relationship Turn Key Business Cards Medical IT Service Level Agreement Data Warehousing Trend Micro G Suite Domains switches Writing User Tip Emergency Proactive Maintenance Username Hard Drive Disposal Procurement Hacks Physical Security Thin CLient Music Unified Threat Management Access Security Cameras Backup and Disaster Recovery Threats Public Speaking 3D Trojan Ebay Productuvuty Printers Managing Stress 3D Printing Regulation CrashOverride Personal Information Capital Financial