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Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Remote IT Can Dramatically Improve Your Business’s Functionality

Remote IT Can Dramatically Improve Your Business’s Functionality

The same business technology that worked wonders over twenty years ago is much different from the current state of office technology. Businesses could get away without a complex network infrastructure, but that’s sadly no longer the case. With multiple servers and workstations to manage, the typical small business network has more maintenance on its hands than ever before. What’s the best way to approach this maintenance?

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Remote Management and Monitoring is Ideal for SMBs

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When you experience troubles with your technology, you don’t have time to just sit around and wait for the problem to resolve itself. You need someone by your side to assist with the problem. Yet, many small businesses don’t have the luxury of an in-house IT department that can help its employees resolve problems quickly and efficiently. How can you avoid this common issue and keep downtime to a minimum in the process?

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Your Mobile Staff Can’t Do Business Without These 3 Features

Your Mobile Staff Can’t Do Business Without These 3 Features

Having mobile devices in the workplace can be tricky. While these devices greatly enhance flexibility, at the same time, mobile devices can leave your network unsecure if the proper precautions aren’t taken. To help you better manage the mobile devices connecting to your network, be sure to take advantage of these three mobile features.


Remote Wiping
One major drawback of mobile devices is how they can all too easily become lost or stolen. Obviously, if this were to happen to a device with sensitive company information stored on it, then you’d have good reason to panic. However, if the misplaced device was equipped with a cloud-based, remote wiping feature, you could then take action and wipe the device of its critical information before it’s too late.

Whitelisting and Blacklisting Applications
There are many malicious mobile apps out there that can deal great harm to your business. The risk can range from an app siphoning sensitive information to hackers, to having a device become compromised and enlisted in a mobile botnet. Security problems like these can be easily prevented if these apps are blocked from installing on the mobile device in the first place. This is achieved with a mobile device management solution that’s equipped to allow a network administrator the ability to whitelist and blacklist applications. As a bonus, this feature allows apps to be blocked on company devices that hinder productivity.

Actually, when it comes to mobile devices accessing corporate information, it’s a best practice to not allow users to download apps without first clearing the app with IT. When it comes to malicious apps, they’re designed to look like the real deal and have been known to fool even experienced users. Subsequently, when an IT professional oversees the installation of mobile apps, they’re able to adequately test the app for any security risks and then clear it for passage.

Cloud Syncing
For any business utilizing mobile devices, cloud syncing is the glue that holds every mobile strategy together. Without this feature, different versions of the same file would exist across multiple devices and manually syncing these files would be more work than what it’s worth. With cloud syncing, every edit to every version of every file is automatically saved and synced in the cloud. This allows your staff to collaborate in real-time using all of their various devices. Therefore, if you’re thinking about adopting mobile technology for your business, you’ll want to select cloud offerings that provide your business with the flexibility you need to succeed.

Implementing a mobile strategy that includes these three features is a great way to get started with mobile devices in your workplace. Of course, there are more factors to consider, like how mobile devices affect overall network security, and what it looks like for employees to use their personal devices for work purposes. To get started with a mobile device management solution that will best serve your needs, give us a call today at (703) 821-8200.

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Your Remote Workers Can Do More With a Mobile VoIP Solution

Your Remote Workers Can Do More With a Mobile VoIP Solution

One of the primary concerns for organizations that have remote workers is the need to control and centralize communication solutions. While this isn’t a problem for a worker that’s in the office and hooked up to the company phone system, the remote worker doesn’t have this luxury. So, how can employees who work out of the office some or all of the time keep up with the rest of your workforce?


One of the easiest solutions to this dilemma is a VoIP system that uses softphones installed onto a device in the form of an application or software solution. This lets them stay in contact with the rest of your employees, without having to be on-site and connected to your in-house phone system. Therefore, a remote worker equipped with this VoIP solution can remain productive and collaborative even while out of the office.

In simpler terms, a softphone is a phone that works as software on your computer or mobile device. It works through either the traditional telephone line or via a Voice over Internet Protocol (VoIP) connection, which transmits your voice across an Internet to the desired party. Unlike some exclusive VoIP-based phones, the softphone works without the physical device, which makes it more of a computing solution rather than a hardware solution. Softphones come with a digital number pad which looks like the dialer on a smartphone, and softphones allow for various features such as conference calling, call transfer, voicemail, and more.

Long story short: It makes more sense to use softphones for your remote workers, as it allows them to communicate with a headset or a mobile device, rather than a full-fledged handset.

As the business owner, it’s up to you to make smart choices about your IT budget before implementing any major change to your current setup. This includes your phone system. With a reliable VoIP solution, you can take advantage of all the benefits of a traditional phone system, without the need for all of the time-consuming and expensive infrastructure overhauls. By going with VoIP, you effectively avoid running new phone lines and revamping your office space to accommodate new onboards, and with a softphone, all you have to do is set up an account and configure a worker’s device. A good VoIP solution allows you to take advantage of traditional handsets that you’re used to, while allowing you to make or receive calls on a smartphone, tablet, laptop, or desktop.

Softphones have a definitive edge in mobility, one which traditional phone systems can’t come close to replicating. A worker can install a softphone client on their mobile device and use an Internet connection to make or receive calls. It really is that simple.

As a bonus, VoIP systems also tend to be more affordable for businesses, as they don’t require an immense setup process and hardware purchases. Without the need for specialized equipment, a softphone can effectively use your employees’ preferred device to achieve similar results. Of course, the price will still vary by the plan, the number of users, and the number of devices, but you will gain greater flexibility in the long run.

Due to the remote worker needing a quick and easy way to stay in touch with your office, a softphone mobile client may be the best fit. Of course, every employee works differently and may prefer a different type of solution. Perhaps they would prefer a laptop with a headset, or maybe they have a desktop set up in their home office. Either way, a softphone offers a quick and easy solution.

If you’re considering VoIP, then you’ll want a trusted IT advisor to lay out your options before going all-in on an investment. To get started with a softphone solution that fits your needs, reach out to Computerware at (703) 821-8200.

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Tip of the Week: 5 Questions to Ask When Interviewing for Remote Positions

Tip of the Week: 5 Questions to Ask When Interviewing for Remote Positions

Thanks to modern office technology, traditional office barriers that held businesses back are being brought down. With the right technology solutions, workers can work at any time from any location. This has led many employers to consider hiring remote workers due to the ability to bypass the restraints of geographical locations. Yet, just because you can hire anyone for a remote position doesn’t mean that you should.

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3 Ways That Working From Home is a Win-Win For Employers and Employees

b2ap3_thumbnail_work_from_home_today_400.jpgWith so much technology available to the modern worker, it’s easier than ever to work remotely. If your company takes advantage of remote technology, it has the potential to dramatically change things around the office for the better, thanks to its many benefits. Here are just a few benefits that every productivity-minded business will want to consider.

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Augmented Reality Technology Can Revolutionize How We Learn

b2ap3_thumbnail_ar_applications_400.jpgMost people rely heavily on their smartphones. If you’ve been out in public recently, you know the behavior we’re talking about. Some people constantly have their noses in their phone. Many sources are beginning to see this as a major cultural problem, but is this because there has been no dedicated strategy to move smartphone users from constant entertainment and current events consumption? Ironically, to move society forward using these “essential” information delivery systems, we may just need more technology, not less.

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With Remote Technology, the Bagger 293 Unleashes Devastation Upon the Earth [VIDEO]

b2ap3_thumbnail_control_center_remote_tech_400.jpgAs the world record holder for the land’s largest machine, the Bagger 293, a German bucket-wheel excavator, is certainly a sight to behold. Standing at a jaw-dropping 310 feet tall, the colossal machine looms over the Statue of Liberty at twice its height, and sports a massive 722-foot length. What’s cooler than the world’s largest ground-wrecking machine? One with remote technology!

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6 Reasons Working from Home Isn’t Ideal

b2ap3_thumbnail_distractions_at_home_400_20150109-204201_1.jpgIf you asked any of your employees whether they would prefer to work at home or in the office, we think it’s a safe bet that they would answer “at home.” Working remotely has several well-known benefits, including less commuting expenses, spare office space, and increased employee satisfaction. Despite these advantages, many employers are hesitant to let their staff work from home. Why is this the case?

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3 Annoying Examples of Why Quality Remote Service Matters

b2ap3_thumbnail_do_not_get_caught_400.jpgThe difference between giving great customer service and poor customer service is the difference between keeping and losing a customer. When it comes to great customer service, nowhere is this more important than with remote IT service.

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Multitasking – Making the Impossible, Possible

b2ap3_thumbnail_multitask_400.jpgMultitasking is something that everyone prides themselves on, but cognitive psychologist Art Markman seems to think otherwise. He says, "you are your own worst judge of how good a multitasker you are," due to the same areas of the brain that monitor performance are the same areas that work with multitasking, making it nigh impossible to determine how well you are actually multitasking. Of course, multitasking is something that every good employee should learn how to do, as it can improve productivity significantly.

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Everyone Saves Money Working from Home!

b2ap3_thumbnail_work_from_home_400.jpgIt's no secret that employees love working from home. In fact, in a recent survey, 25% of employees admitted that they would accept a reduction in salary for the opportunity to work from home. This statistic may sound odd, but it makes perfect sense when you understand how much money working from home saves both employees and employers alike.

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Working from Home Turns Employees into Unhinged Psychotics

b2ap3_thumbnail_wfh400.jpgCloud computing can provide your employees with the option to work from home. Working from home has been shown to increase both employee satisfaction and productivity and it's good for the environment by saving on commuting. Is working from home right for your business?

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