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Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

CRM or ERP: Which Is Right for You?

CRM or ERP: Which Is Right for You?

At first glance, a customer relationship management (CRM) solution and an enterprise resource planning (ERP) solution might seem quite similar. They are both ways to help you get the most out of what you have using technology solutions, but they have specific uses in a business environment.

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Know Why Your Customers are Calling You Before You Answer the Phone

b2ap3_thumbnail_voip_features_400.jpgWhat’s the protocol for when your staff gets a phone call from a client or potential customer? If you don’t have a phone-answering procedure in place, then you’re winging it and you’ll end up scribbling notes and fumbling through a Rolodex to answer a customer's question. VoIP offers your business a better way to process company calls.

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Good Communication Prevents Frustrating-yet-Funny IT Support

b2ap3_thumbnail_iteee400.jpgIt's frustrating to do things the hard way. Although sometimes, the frustration experienced by others can be pretty entertaining to watch. One of the ripest scenarios for frustration is bad IT service caused by poor communication. Having good communication tools can save both ends of an IT support call from getting frustrated.

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