facebook linkedin twitter

Computerware Blog

Computerware has been serving the Vienna area since 1976, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

4 Valuable IT Help Desk Features

b2ap3_thumbnail_helpdesk400.jpgA help desk that offers 24/7 remote support is a service that is easy to take for granted, primarily because most of the calls received are related to computer issues, and when PCs are properly maintained, issues are minimized. When computer problems do crop up, the help desk will be there for you and prove its value in your hour of greatest need.

Here are four of the most valuable features of Computerware's 24/7 remote help desk.

24/7, More than a Number
Our technicians are literally standing by around the clock, prepared to take your call. If it is the weekend and you are burning the midnight oil on a project, and your PC goes kaput, then you do not have to panic because you know that you have a team ready, willing, and capable to resolve your issue right then and there. We get these late night calls regularly and find it quite gratifying to play the role of hero by talking people through their late night IT crises.

Remote Support
There is a huge difference between a hotline that gives advice and a remote support service. When calling a help hotline you will have someone walk you through what to do, which can prove difficult if you are already frustrated due to a malfunctioning computer. With remote support, we have the ability to control your PC from our end, run diagnostics, and troubleshoot problems with best practices. This will leave you with the luxury of sitting back and relaxing while we do the heavy lifting.

Skilled Technicians
We have experienced level I & II technicians that are battle-tested and have likely dealt with your issue before. You might be at the end of your wits trying to fix your PC, but if you call one of our techs for help, then they will remotely take care of your issue from their end with a few clicks and restore both your PC and your sanity. In fact, our technicians are so good that 90% of non-break fix issues are resolved by the end of the call.

Friendly Technicians
It is also important to point out that our help desk technicians are based in America. We are intentional about this because we understand the value of communication. We understand that problems are resolved quicker and customer experience is improved if needs can be communicated on the first attempt. We also understand the value of talking with a real person. In fact, 90% of calls are answered by a flesh and blood human being within 180 seconds, this makes for a much more pleasant experience than having to navigate an endless maze of automated menus.

Making ourselves available 24/7 to take care of technology issues is just one example of how Computerware goes out of our way to provide you with outstanding customer service. To find out more about 24/7 remote help desk support service, call us at (703) 821-8200. We will take the time to learn about the unique needs of your business and set you up with a single, low-cost flat-rate per-user plan that won't change no matter how much you call for help.

0 Comments
Continue reading

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Tip of the Week Technology Best Practices Privacy Internet Cloud Business Computing Software Business Management Hackers Data Microsoft Backup Workplace Tips Hardware Managed Service Provider Productivity Network Security Email Business Hosted Solutions Malware Saving Money IT Services Efficiency IT Support Google User Tips Small Business Computer Innovation Smartphones Productivity Mobile Devices Quick Tips Business Continuity Gadgets VoIP Social Media Microsoft Office Network Android Collaboration Data Backup Data Recovery Disaster Recovery Mobile Office Server Upgrade IT Support Virtualization Communication communications Mobile Device Management Smartphone Miscellaneous Tech Term Cybersecurity Ransomware Windows 10 Windows Phishing Facebook Operating System Unified Threat Management Holiday Remote Monitoring Vendor Management Passwords Apps Automation BYOD Remote Computing Users Managed IT services Mobile Computing Analytics Internet of Things WiFi BDR Mobile Device Marketing Apple Data Management The Internet of Things Outsourced IT History Artificial Intelligence Browser Managed IT Services Firewall Alert App Save Money Two-factor Authentication Cloud Computing Encryption Big data Spam IT Consultant Antivirus Gmail Bandwidth Business Technology Office Maintenance Printer Content Filtering Windows 10 Going Green Health Office 365 Help Desk Bring Your Own Device Saving Time Windows 8 Computers Outlook Search VPN Managed IT Government Employer-Employee Relationship Cybercrime Tech Support Virus Lithium-ion Battery Best Practice Information Technology Cost Management Hiring/Firing Training Hard Drives Budget Wireless Technology Customer Service It Management Travel Managed Service Blockchain Education Recovery Update Networking Hacking Information IBM Money Phone System Document Management Healthcare Access Control File Sharing Administration Applications Hard Drive Law Enforcement Twitter Intranet Compliance Mobility Website Avoiding Downtime Humor Data Loss Data storage Risk Management iPhone Password Legal Save Time Downtime Regulations Augmented Reality PowerPoint SaaS Running Cable Proactive IT Robot Social Windows 7 Fax Server Wireless Data Security Securty Google Maps DDoS Patch Management Solid State Drive Social Engineering Flexibility Scam Black Market Retail Cryptocurrency Word Data Breach Laptop Value Business Intelligence Private Cloud Cortana Business Growth Excel Digital Digital Payment Project Management Telephony Hacker Websites Router Management Customer Relationship Management Machine Learning Comparison Tablet Current Events Paperless Office Vulnerabilities Telephone Systems Sports Company Culture User Computing Computer Repair Disaster End of Support Social Networking Hosted Solution Statistics Bitcoin Programming Identity Theft IT service Network Congestion Lifestyle Documents Data Protection Teamwork Heating/Cooling Distribution Entertainment Downloads Politics Storage Virtual Reality Emails Bluetooth Streaming Media Conferencing Automobile Inbound Marketing Chromebook Voice over Internet Protocol Redundancy Computing Infrastructure Hack Net Neutrality Pain Points Monitoring How To eWaste Google Docs Download Evernote Experience Chrome Monitors Virtual Assistant Cleaning Office Tips Microchip Taxes Processors Start Menu Tech Terms Computer Accessories Mobile Technology YouTube Distributed Denial of Service USB Trending Co-managed IT Presentation Gaming Console Cooperation Software as a Service Unified Communications Settings User Error Public Cloud Vendor Uninterrupted Power Supply Mouse Virtual Desktop Webcam Specifications Safety Text Messaging Vulnerability Printing Username Medical IT Permissions Language Unified Threat Management Backup and Disaster Recovery Sync External Harddrive Browsers Electricity Gamification Notifications CCTV Digital Signature Security Cameras Point of Contact Screen Reader Customer Resource management User Tip Proactive Maintenance Navigation Thin CLient cache Television switches Writing Smart Tech Reliable Computing 3D Solutions Ebay Music Piracy Upload Business Metrics Computer Malfunction WannaCry Upgrades HTML Professional Services Fiber-Optic Database In Internet of Things Best Practives Smart Phones Data Analysis Mobile Security GDPR Time Management Freedom of Information LiFi Analytic Telephone System PDF SQL Server Corporate Profile Recycling Motion Sickness Best Available Keyboard Tech Leadership Assessment SharePoint Product Reviews Multi-Factor Security Cost Scalability Microserver Adminstration Integration Pirating Information Software License Trends Google Calendar Deep Learning Devices Messenger Tracking Domains Tip of the week Work/Life Balance Read Fraud Tactics Fileless Malware UTM Content Rental Service Meetings Public Speaking Modem Touchscreen News Visible Light Communication Memory Get More Done Proxy Server Azure VoIP Web Server Printer Server Shortcut Term Consultation IT consulting Legislation Error Cabling Turn Key Electronic Medical Records Transportation Knowledge Device Management IT Plan Enterprise Resource Planning Directions Technology Tips Business Managemenet Accountants A.I. Books Workers Troubleshooting Recording Content Management email scam Addiction Wi-Fi Administrator Trojan Entrepreneur Multi-factor Authentication Supercomputer Organize HIPAA Upselling SSID Fake News Advertising Flash Environment Dark Web Free Resource Audit CIO Connected Devices Competition Processing Data Warehousing Windows XP Wireless Headphones Telephone Worker Electronic Payment Health IT Employee/Employer Relationship Video Surveillance Staffing Google Wallet online Currency Migration Managed IT Service Saving ZTime Access Displays Equifax Fleet Tracking Reading Samsung Business Owner Logistics Emergency Hard Drive Disposal Society Network Management Micrsooft LinkedIn Device security MSP Employer Employee Relationship IP Address Microsoft Excel G Suite Bookmark Computer Care Desktop Finance Hacks Physical Security Webinar Application Harddrive Google Play Google Drive Windows Server 2008 Nanotechnology Social Network Licensing Human Resources Employer/Employee Relationships Debate Drones Processor Spyware Mobile Payment Skype Startup Asset Tracking Relocation Tablets GPS Microsoft 365 Archive Business Cards Service Level Agreement Banking Botnet Managing Stress Printers CrashOverride Regulation 3D Printing Capital Productuvuty

toner1