facebook linkedin twitter

Computerware Blog

Monitoring Your Staff Has Benefits

Monitoring Your Staff Has Benefits

You always read about the multitude of ways you can improve your business, but next to zero of them talk about what amounts to the elephant in the room: your staff. The workforce is a massive expense for most businesses; and, if it isn’t, it’s likely because you do a lot of things yourself. So, knowing that it becomes important to understand the financials around the people you have working for you. Basically, each worker has a number, and if you are getting that number out of their efforts, interfering with their work dynamic (to try to get more out of them) may actually have the opposite effect. 

For the employee who isn’t making their number (again, you are the one that is going to have to come up with this figure), tracking their performance can be a good way to ascertain why they aren’t meeting expectations and how to put them in a better place, whether that be working for you or not. 

Employees

The first thing that needs to be said before we get too far ahead of ourselves is that employees are people and should be treated with the respect that any person deserves. Whether they are living up to expectations or not, they aren’t robots or automatons. They have feelings and will succumb to some distractions. This should be obvious, right? Well if you talk to employees, this isn’t always the case. Some of the most popular things employees dislike about their managers are:

  1. There is a lack of communication at work.
  2. They have a lack of job security.
  3. They don’t get paid what they’re worth.
  4. They don’t get credit for their hard work.
  5. There is a culture of blatant favoritism.
  6. They are constantly being micromanaged.
  7. They have to deal with incompetent management.
  8. They are overworked.

Now, you have to understand, these are not new considerations; and, while you think they may not be happening in your business, there’s always something. That said, remember when you worked for other people...I bet you can check at least half of the line items off of that list to describe those jobs (which is likely why you went into business for yourself). It’s not like people wake up and want to be entrepreneurs. They land on that decision after working for people and after gaining some experience, realizing that they think they can do it better. Some business owners have great experiences with their staff, while some are working for others today because of terrible management experiences. The point you have to be cognizant of is that any single employee will create discord in their own head for any number of reasons; and, while you absolutely need to be mindful of your own management style to try to keep this from happening, you can’t help it when someone feels disgruntled. Sometimes it’s just a bad fit, and you can’t let disgruntled employees cost your business a chance at being successful. 

Ethical/Legal Divide of Employee Monitoring

Okay, so once you realize that your biggest cost is payroll and you need to protect your business, you may come to the conclusion that tracking elements of your employee performance is a good, solid practice to get behind. 

So, what do you track? Do you track something simple like attendance, or time at the office? Do you have a set of metrics that you think make the biggest differences between success and failure? Do you track their keystrokes to see what they are typing into company-owned machines? Do you track their conversations on social media or with listening devices to ensure they are making optimal use of company time? Where is the line between what is necessary information to have and what is ethically questionable human tracking? 

Today, the employee monitoring software market is seeing major growth, and it’s mostly because more businesses than ever don’t want to fall victim to employee theft. Their position is that employees are not to be trusted to not steal company data, or resources, or time. 

Then, you have to consider what is actually legal. You’d probably be surprised to learn the lengths that businesses can legally go to protect their assets as it pertains to their worker’s privacy. In some cases, courts have given companies the go ahead to track their employees long after they’ve left the office. In fact, one of the biggest points of contention when it comes to employees being tracked is that they need to give their business the ability to access work-related information on their smartphone. What’s stopping a curious business owner from looking through one of their employee's private messages? Not very much. 

As data privacy becomes a bigger and bigger issue in society, there’s no telling where this issue is going to land. After all, employees work for the business, and legally speaking, not the other way around. 

Some Monitoring Tips

In all the time that employers have been monitoring their employees, none of the information has had any transparency to it in the least. All the data, whether it be surveillance footage, access control time stamps, employee-to-client correspondence, employee-to-employee correspondence, websites visited, or keystrokes, none of that information is made available to the person being monitored. If you decide that you need to watch your people, you should at least let them in on it. It’s not just an ethical issue, it’s a practical one. The funny thing about transparency is that if you know you are being watched, you are less inclined to do things that may get you into trouble. 

Another tip is to work out how the employee makes your business money before judging them with metrics that don’t have anything to do with the direct value they have. For example, you own a baseball team and you are trying to decide which pitcher you want to keep for next season. You go to the stats and you see that Pitcher 1 batted .097 and Pitcher 2 batted .199. How does that statistic help you determine who is the best pitcher? It doesn’t. Stay away from meaningless metrics that sound good, but don’t have any practical use. 

Finally, realize what your employees are worth. If you are monitoring your staff and one employee is obviously having a tough go of it, address the situation. You will probably find out that there is something that is making that employee lag behind. That’s not to say that you don’t make solid business decisions if necessary, but finding new help can be hard, and if one of your people is going through a rough patch, the metrics may spot it, but it’s on you to get to the bottom of it. 

What is your position on employee monitoring? Do you think you should do enough to protect your business’ operational integrity, or do you think that you should take it further? Leave your thoughts in the comments section below and return to our blog regularly for more great business and IT information. 

Cybersecurity is a Shortcoming for the DHS
Tip of the Week: Mobile Data Management
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Friday, November 22, 2019

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Tip of the Week Technology Best Practices Privacy Business Computing Cloud Internet Software Business Management Data Hackers Hardware Microsoft Workplace Tips Backup Network Security Managed Service Provider Productivity Business Hosted Solutions Email Malware IT Services Saving Money Efficiency Computer Google Productivity IT Support User Tips Innovation Small Business Smartphones Mobile Devices Data Backup VoIP Quick Tips communications Gadgets Collaboration Microsoft Office Business Continuity Social Media Network IT Support Disaster Recovery Data Recovery Android Server Upgrade Mobile Office Virtualization Communication Miscellaneous Cybersecurity Mobile Device Management Smartphone Phishing Ransomware Tech Term Windows 10 Windows Facebook Outsourced IT Holiday Operating System Unified Threat Management Vendor Management Passwords Apps Automation Managed IT Services Remote Monitoring Mobile Device Analytics Users BYOD Remote Computing Managed IT services Mobile Computing BDR Internet of Things WiFi Apple Data Management The Internet of Things Marketing History Artificial Intelligence Browser Save Money Firewall Help Desk Alert App Big data Office 365 Two-factor Authentication Business Technology Cloud Computing IT Consultant Encryption Spam Windows 10 Training Bring Your Own Device Maintenance Antivirus Printer Gmail Bandwidth Government Office Health Cybercrime Content Filtering Information Technology Going Green Outlook Windows 8 Hiring/Firing Information Hard Drives Budget Wireless Technology Computers Saving Time Search Virus VPN Tech Support Managed IT Employer-Employee Relationship Managed Service Lithium-ion Battery Best Practice Cost Management Money Document Management Healthcare Customer Service Access Control Travel Education It Management Recovery Update Phone System Blockchain Retail Data Loss Networking Hacking IBM Regulations Augmented Reality PowerPoint Proactive IT SaaS Computing Running Cable Humor Administration File Sharing Hard Drive Law Enforcement Intranet Twitter Compliance Mobility Website Data storage Avoiding Downtime Applications iPhone Patch Management Risk Management Conferencing Current Events Password Value Legal Save Time Downtime Hacker Machine Learning Customer Relationship Management Fax Server Paperless Office Telephone Systems Project Management Comparison Tablet Digital Company Culture Websites Sports Management Disaster User Computer Repair Hosted Solution Vulnerabilities End of Support Social Networking Social Robot Wireless Securty Vendor DDoS Google Maps Solid State Drive Storage Windows 7 Social Engineering Data Security Black Market Flexibility Cryptocurrency Word Laptop Private Cloud Cortana Business Growth Scam Business Intelligence Excel Digital Payment Router Monitoring Telephony Data Breach Processors Evernote Computer Accessories Microchip Taxes Lifestyle Distributed Denial of Service USB Virtual Assistant YouTube Unified Communications Settings Trending Gaming Console Presentation Public Cloud Licensing Telephone Mouse Start Menu Tech Terms Mobile Technology Webcam Virtual Desktop Text Messaging Managed IT Service Specifications Safety Programming Identity Theft Cooperation Software as a Service Statistics Documents Uninterrupted Power Supply IT service Network Congestion Entertainment Teamwork Heating/Cooling Vulnerability Processor Virtual Reality Bitcoin Politics Inbound Marketing Automobile Emails Data Protection Bluetooth Streaming Media Distribution Chromebook Computing Infrastructure Hack Downloads How To eWaste Google Docs Net Neutrality Pain Points Meetings Memory User Error Experience Chrome Download Co-managed IT Cleaning Wi-Fi Voice over Internet Protocol Redundancy Monitors Office Tips Video Surveillance Term Worker Managed Services Provider Electronic Payment Consultation Staffing Google Wallet Legislation Error online Currency Electronic Medical Records Transportation Competition Knowledge Windows XP IT Plan Enterprise Resource Planning Society Accountants A.I. Saving ZTime Recording email scam Displays Addiction Reading Directions Samsung Display Business Owner Technology Tips Multi-factor Authentication G Suite SSID How To Fake News Micrsooft LinkedIn Dark Web Employer Employee Relationship Free Resource IP Address Audit Debate Processing Managed Services Human Resources Data Warehousing Best Practives Drones Wireless Headphones Harddrive Hacks Health IT Physical Security Employee/Employer Relationship Application Migration Connected Devices Equifax Fleet Tracking Archive Banking Botnet Logistics Emergency Hard Drive Disposal Network Management Skype GPS Relocation Tablets Wasting Time Access Microserver Permissions Device security Language MSP External Harddrive Sync Cyber security Microsoft Excel Bookmark Computer Care Google Play Telephone Service Google Drive Windows Server 2008 Nanotechnology Social Network Notifications CCTV Employer/Employee Relationships Digital Signature Desktop Finance Point of Contact Spyware Mobile Payment Get More Done Music Startup Asset Tracking Thin CLient Business Metrics Computer Malfunction Microsoft 365 switches Business Cards Writing Service Level Agreement 3D Ebay Reliable Computing Managing Costs Turn Key Username Smart Phones In Internet of Things Medical IT Printer Server Unified Threat Management Upgrades Backup and Disaster Recovery Browsers Electricity Printing Security Cameras Threats PDF Trojan Screen Reader Customer Resource management Recycling User Tip Proactive Maintenance LiFi Gamification Analytic Virtual Machine cache Television Smart Tech Leadership Motion Sickness Solutions Best Available Keyboard Organize Piracy Upload Product Reviews Adminstration Pirating Information Scalability Navigation HTML Work/Life Balance Read Professional Services Fiber-Optic Deep Learning Database Messenger Data Analysis Tracking Employees WannaCry Domains GDPR Time Management Freedom of Information Telephone System Rental Service SQL Server Corporate Profile Public Speaking Visible Light Communication Mobile Security Tech Cabling Hypervisor Assessment SharePoint Multi-Factor Security Cost Device Management Web Server Integration Shortcut IT consulting Software License Trends Devices Content Management Administrator Entrepreneur Tip of the week Webinar Fraud Tactics Business Managemenet Books Fileless Malware Workers Hybrid Cloud Troubleshooting Google Calendar Content Modem Environment Touchscreen News CIO Upselling Proxy Server Supercomputer Azure HIPAA VoIP Advertising UTM Flash Capital Personal Information Productuvuty Financial Managing Risk Printers Managing Stress 3D Printing Regulation CrashOverride Strategy

toner1