facebook linkedin twitter

Computerware Blog

How Technology Has Helped Many Businesses Get Through the Pandemic

How Technology Has Helped Many Businesses Get Through the Pandemic

COVID-19 is still a factor that businesses need to consider, especially in terms of their continued operations. With major adjustments required to stay open, many small and medium-sized businesses will need to accept the situation their business is in and implement changes. Fortunately, research that Salesforce summarized in their fourth Small & Medium Business Trends Report suggests that this is happening.

To compile this report, Salesforce examined businesses with anywhere from two employees to two hundred from a varied pool of industries, located in various countries. Going deeper, Salesforce was sure to split their participants into two subdivisions: those who had grown (as demonstrated by a revenue increase of over one percent) and those who had remained stagnant or declined (demonstrated by a growth of less than one percent or an overall decline).

Let’s peek at a few conclusions that Salesforce identified through this report.

One: SMBs Can Grow by Operating with More Flexibility

Or in other words, the more avenues a business has to serve its customers, the more they can do so. As such, it makes sense to consider how flexible a business can be to COVID-19’s restrictions and requirements.

Salesforce data revealed that more businesses were flexible than weren’t. For example, 61 percent of small businesses and 69 percent of medium-sized businesses were able to focus on adopting safety and sanitation policies, totaling 64 percent of all businesses surveyed. An average of 59 percent had focused on masking requirements for their area as well, with others adding contactless services and rearranging workplaces to accommodate for social distancing.

While medium-sized businesses have been in a better position to implement many of these changes, it is important to note that small businesses haven’t been far behind.

Two: Businesses Making These Changes are the Ones Seeing Success

Salesforce’s research also revealed a direct correlation: the businesses experiencing growth were the ones that had embraced these changes. To be fair, other businesses aren’t too terribly far behind them.

Businesses have also made some changes to their communication habits. Increasingly, these communications are becoming more accessible and transparent thanks to things like social media.

Identifying the Right Technology to Use Isn’t the Problem

When listing the reasons that businesses are experiencing constrained operations, not knowing what technology to use ranked as the fourth most common reason. More businesses shared concerns over their access to capital, how they would meet their clients’ expectations of them, and how to find the right talent. Another major concern was balancing their own business needs against the limitations that public health regulations are currently placing on their operations.

Technology is Tied to Business Success

Finally, this report also outlined multiple examples of how SMB operations have seen benefits through investing in technology solutions—particularly the small businesses. Their results, averaged together, came to:

  • 51 percent claimed that technology drove their customer interactions
  • 46 percent credited it with enabling their business to remain open
  • 42 percent said that technology helped generate the growth of their customer base
  • 40 percent saw improved productivity
  • 32 percent saw it benefitting collaboration

Clearly, the pandemic has done no favors for businesses, but technology certainly has during that time. Just think about what it could contribute after the fact.

Computerware can help you implement these kinds of IT solutions for your own business and its benefit. We’ll evaluate your current use of technology and design improvements to boost your operations. To learn more, give us a call at (703) 821-8200 today.

Document Management Can Significantly Reduce Print...
Keep Your Business Safe with These Best Practices


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Thursday, December 03, 2020

Captcha Image

By accepting you will be accessing a service provided by a third-party external to https://www.cwit.com/

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Tip of the Week Technology Best Practices Business Computing Privacy Software Internet Cloud Data Hackers Business Management Hardware Workplace Tips Microsoft Network Security Productivity Backup Business Hosted Solutions Email Managed Service Provider Productivity Saving Money IT Services Malware Google Efficiency Innovation Small Business Computer User Tips Collaboration IT Support VoIP Smartphones Quick Tips Data Backup Network IT Support Mobile Devices communications Data Recovery Business Continuity Microsoft Office Gadgets Disaster Recovery Android Social Media Cybersecurity Smartphone Phishing Upgrade Communication Mobile Office Server Virtualization Miscellaneous Mobile Device Management Windows Mobile Device Ransomware Passwords Users Holiday Operating System Vendor Management Managed IT Services Outsourced IT Internet of Things Tech Term Windows 10 BDR Apps Unified Threat Management Remote Monitoring Facebook BYOD Automation WiFi Remote Computing Apple Mobile Computing Data Management Managed IT services Analytics Windows 10 Training Browser Artificial Intelligence Save Money Managed Service The Internet of Things Cloud Computing Marketing Help Desk History Covid-19 Business Technology Firewall Alert Health App Big data Spam Encryption Office IT Consultant Bandwidth Information Technology Office 365 Budget Two-factor Authentication Government Access Control Cybercrime Windows 7 Content Filtering Going Green Blockchain Managed IT Hard Drives Bring Your Own Device Maintenance Information Printer Antivirus Gmail VPN Healthcare Recovery Remote Work Employer-Employee Relationship Retail Lithium-ion Battery Best Practice Cost Management Windows 8 Outlook Document Management Hiring/Firing Wireless Technology Networking Wi-Fi Saving Time Computers Virus Tech Support Search Travel Storage Education Computing Update Phone System iPhone It Management Data Security Hacking IBM Conferencing Data Loss Money Augmented Reality Project Management Humor Customer Service Twitter Intranet Website Avoiding Downtime SaaS Vendor End of Support Risk Management File Sharing Hard Drive Current Events Law Enforcement Applications Value Password Compliance Mobility Patch Management Solid State Drive Save Time Hacker Downtime Data storage Customer Relationship Management Flexibility Voice over Internet Protocol Data Breach PowerPoint Laptop Computer Repair Running Cable Proactive IT Legal Administration Regulations Wireless DDoS Paperless Office Vulnerabilities Telephone Systems Sports Cooperation Software as a Service Disaster Hosted Solution Robot Word Net Neutrality Securty Business Intelligence Google Maps Cortana Chrome Digital Payment Excel Social Engineering Remote Router Scam Black Market Comparison Tablet Cryptocurrency Fax Server Meetings Monitoring Company Culture User Private Cloud Business Growth Digital Social Networking Virtual Desktop Telephony Websites Management Social Machine Learning Employee/Employer Relationship Heating/Cooling Mobile Technology YouTube Entertainment Distributed Denial of Service Managed IT Service Teamwork Unified Communications Settings Streaming Media Public Cloud Licensing Uninterrupted Power Supply Inbound Marketing Processor Vulnerability Bitcoin Identity Theft Notifications Pain Points IT service eWaste Data Protection Distribution Co-managed IT Solutions User Error Politics Professional Services Virtual Reality Employees Downloads Emails Bluetooth Automobile Cost Integration Processors Computer Accessories Chromebook Redundancy Smart Devices Computing Infrastructure Hack Lifestyle USB Trending Presentation Gaming Console Memory How To Google Docs Managed Services Provider Evernote Experience Video Conferencing Mouse Download Webcam Monitors Specifications Safety Virtual Assistant Text Messaging Cleaning Display Multi-factor Authentication Statistics How To Programming Office Tips Microchip Taxes Managed Services Telephone Network Congestion Documents Start Menu Tech Terms Access Thin CLient Regulations Compliance Displays Equifax Fleet Tracking Reading Samsung Logistics Virtual Machines Emergency 3D Hard Drive Disposal Ebay IT Assessment Society Network Management Get More Done Wasting Time Remote Working Micrsooft Device security MSP Employer Employee Relationship Printer Server Cyber security Microsoft Excel G Suite Turn Key Bookmark Smart Phones Computer Care Hacks Physical Security Trojan Google Play Telephone Service Google Drive Windows Server 2008 Supply Chains Nanotechnology Social Network Analytic Employer/Employee Relationships PDF Drones Desktop Recycling Finance Best Available Managing Costs Keyboard Spyware Mobile Payment Leadership Financial Data Startup Asset Tracking Product Reviews Relocation Tablets Organize Microsoft 365 Adminstration Pirating Information Electronic Health Records Business Cards Service Level Agreement Banking Botnet Username Medical IT Trend Micro Domains Memes Permissions Language Unified Threat Management Backup and Disaster Recovery Read Sync Browsers Electricity Printing Gamification CCTV Security Cameras Threats Public Speaking 2FA Screen Reader Customer Resource management User Tip Proactive Maintenance Managing IT Services Navigation Virtual Machine Shortcut cache Television switches Telework Writing Smart Tech Reliable Computing Surveillance Music Piracy Device Management Upload Business Metrics Computer Malfunction Remote Workers Upgrades HTML Business Managemenet Webinar Troubleshooting eCommerce IT Fiber-Optic Database Content Management In Internet of Things Data Analysis Entrepreneur WannaCry Mobile Security GDPR HIPAA Managing Risk Time Management Upselling Freedom of Information LiFi Telephone System Printers SQL Server Environment Corporate Profile Virtual Private Network Tech Hypervisor Competition Assessment SharePoint FinTech Multi-Factor Security Scalability Electronic Payment Video Surveillance Development Software License Trends online Currency Motion Sickness Google Calendar Saving ZTime Data Storage Deep Learning Devices Messenger Tracking Business Owner Holidays Tip of the week Work/Life Balance Fraud Tactics Fileless Malware Hybrid Cloud UTM Content LinkedIn Rental Service Modem Strategy IP Address Touchscreen News Visible Light Communication Reviews Proxy Server Azure VoIP Procurement Web Server Best Practives Term Application Consultation Harddrive IT consulting Organization Legislation Error Cabling Electronic Medical Records Transportation Human Resources Knowledge Debate IT Plan Enterprise Resource Planning Technology Tips PCI DSS Accountants A.I. Skype Books Workers Recording Optimization GPS Communitications email scam Addiction Archive Administrator Directions Supercomputer SSID Fake News Advertising Flash Microserver Dark Web Free Resource External Harddrive Audit CIO Supply Chain Management Processing Digital Signature Data Warehousing Windows XP AI Wireless Headphones Point of Contact Worker Health IT Staffing Internet Service Provider Google Wallet Migration Connected Devices Personal Information Productuvuty Financial Managing Stress CrashOverride Regulation 3D Printing Capital