Case Study - Madeira School

One of the key features that helped Dayton, Madeira’s Director of Technology, decide on Aerohive was the cooperative control access points (HiveAPs) that require no network controllers or overlay networks. Instead, software in the HiveAPs enables them to self organize into groups called Hives. The result is enterprise-class network management and security without the cost and performance. "There's no single point of failure, which wasn’t true of other systems," says Dayton.

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Managed Services

Computerware provides comprehensive in house and onsite repair and maintenance for servers, computers and printers. Computerware is an authorized warranty repair center for HP, Lenovo, Fujitsu, Konica Minolta, Samsung,  Xerox and many others.

Our specialties are in Networks (assessment, design and installation, maintenance and remote management) Printers (sales, repair and maintenance contracts) PC’s and Laptops (sales, repair and accessories) and Toners and Supplies (name brand toner, ink cartridges and magnetic media).

We cover the Washington DC metropolitan area, including Virginia and Maryland.

All of our technicians hold multiple certifications, including HP, Lenovo, CompTIA, Microsoft and others.

• Microsoft (MCSE)
• NeverFail Certified Engineer
• VMware (VSP)
• Cisco (CCNA)
• Compaq Systems Engineer
• Dell Certified
• Citrix Certified
• Novell (CNE)

All our technicians have several years of hands-on experience
We offer competitive service rates, ask us about our TAPP plan (flat rate IT)

Total Assured Performance Plans – Let us be your IT Department!

Preventive Maintenance:

• Continuous 24 x 7 automated monitoring for problems and alarms
• Remediation of routine problems discovered
• Scheduled security patches and updates
• Routine preventive maintenance
• Server Event Log monitoring

User Productivity and Satisfaction improvements:

• Minimized down-time and time-to-respond
• Many problems solved before they become noticeable
• Remote Desktop Access for any users you authorize
• Filtering of web browser usage (you choose what, when, who)     

Managed Security Services:

• Anti-Virus protection
• Anti-Spyware protection
• Anti-Rootkit protection
• Centralized updating, monitoring and alarms   

Managed E-Mail Services:

• Protection from spammers
• Protection against email server attacks
• Protection of your domain name from blacklisting
• Protection against the growing number of “zero-day” exploits
• Emergency WebMail service if your mail server or internet is down

Managed Network Security Services

• Blocking of hazardous websites (with automatic updates)
• Blocking of hazardous programs such as “P2P file sharing”
• Intrusion Prevention System (IPS)
• Audit log of user’s remote access
• PCI compliance testing (required for handling credit card transactions)

All Labor Charges Included For:

• Routine Preventative Maintenance and System Administration
• “Break / Fix” Maintenance as-needed
• Any emergency restoration of server data
• (Optional): Support specialized Line-of-Business software
• (Optional): Manage your vendors (telephone, internet, copier, wireless)

NOTE: Any needs arising from customer negligence, Force Majeure events, systems outside the scope of the contract, lack of a properly used Computerware-approved backup system (or lack of a working server to restore to) are not covered.

• Managed Services
• Antivirus and internet security solutions
• Wired and wireless networking
• Data recovery
• Data backup
• Server Installation and support
• Network Assessments
• Computer and network security
• PC, Workstation and laptop repair
• Software
• Printer and plotter repair
• New systems

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